A
Call Intelligence
Anu Patel with Vimal — Feb 10, 2026 13:53
Deal Lost
Warm
Call History
1 attemptRep Performance
6.0/10
Pitch Effectiveness
5.0/10
Engagement
7.5/10
Conversion Probability
60.0%
Personalization
6.0/10
Technical Quality
3.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Anu Patel. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Hindi/English Mix
Brand Awareness
None
Brand Sentiment
Neutral/Confused
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Average
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
51% into call
Pitch Approach
Reactive
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:44 (45s)
Primary Language
English
Secondary Language
Hindi
Code Switching
High
Total Speaker Turns
16
Rep Words / Customer Words
68 / 84
Rep Longest Monologue
7s
Customer Longest Monologue
9s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Brand Awareness
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Brand Unfamiliarity
main nahin relate kar pa rahi hoon what is iibo about
|
trust/brand | Customer | Yes | direct explanation | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Customer | -- | Interested | Customer asks for a list of tests and complete packages. |
Key Moments
200:16
Customer expresses brand confusion
Critical moment where the rep had to establish legitimacy.
00:29
Customer requests package list
Indicates high intent and moves the lead to a 'warm' status.
Discovery Questions
1
Q1
You are looking for blood test?
Trust Signals
2
Customer shared her name
Customer requested product list
Enthusiasm Signals
1
Direct request for package details
Resistance Signals
1
Initial confusion about brand identity
Confusion Signals
2
Aap kahaan se bol rahe ho?
Main nahin relate kar pa rahi hoon what is iibo about
Topics Discussed
Brand Introduction
Healthcare/Prevention
Blood Test Packages
Information Sharing via WhatsApp
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but confused about the caller. |
| Middle | 2 | neutral | Did not recognize the brand name 'Aiwo'. |
| Closing | 3 | positive | Satisfied with the promise of receiving information via message. |
Call Transcript
Click to expand
Speaker 1
1.01s
Hello
Speaker 0
1.01s
Hello yes
Speaker 1
2.11s
Speak with Anu Patel.
Speaker 0
3.77s
Hi, speaking.
Speaker 1
4.77s
vimala oyar maam from i o how are you doing?
Speaker 0
8.21s
I am doing good I didn't get aap kahaan se bol rahe ho?
Speaker 1
11.53s
aa i o seven.
Speaker 0
13.73s
aayi vo aam sori aakka.
Speaker 1
14.51s
I'm sorry.
Speaker 0
16.35s
haan but I am sorry but I matlab main nahin relate kar pa rahi hoon what is iibo about.
Speaker 1
23.35s
I worried about health care and prevent you. I got your number. You are looking for blood test. Okay okay.
Speaker 0
29.31s
Okay okay toh okay okay toh aap mujhe aapka jo bhi list hai can you just forward me the list of test you would be is there any package complete?
Speaker 1
38.25s
Sure sure sure yaar.
Speaker 0
39.13s
Aap mujhe isi number par please forward kar dijiye.
Speaker 1
41.03s
Ya ya. Ya sure ma'am.
Speaker 0
43.05s
Okay, thank you.
Speaker 1
44.25s
Thank you.