A
Call Intelligence
Vishal Kumar Singh with Vimal — Feb 18, 2026 12:00
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
6.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Vishal Kumar Singh. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Joint
Lead Type
inbound
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
4
Pitch Start
40% into call
Pitch Approach
Price-first with facility clarification
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
2:52 (172s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
61
Rep Words / Customer Words
284 / 242
Rep Longest Monologue
12s
Customer Longest Monologue
12s
Silence Gaps (>2s)
1 (max 2.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Timing
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Facility Location
I thought you have your own facility or the center... The Leela Palace I supposedly a hotel, na?
|
trust/logistics | Customer | Yes | clarification | Excellent |
|
Timing/Family
now the kids exams are going on and all... I'll just talk in my family
|
time | Customer | No | acceptance | Good |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | 650000.00 | Neutral | Main program enquiry |
| healthcation program | Rep | 1050000.00 | Neutral | Alternative for couples |
| healthcation program | Rep | -- | Other | Downsell option mentioned at the end |
Key Moments
400:31
Price Inquiry
Customer immediately asks for charges, indicating high intent but price-consciousness.
01:20
Price Reveal
Rep reveals 6.5L price point; customer remains engaged, suggesting he is within the target HNI segment.
01:42
Facility Clarification
Customer expresses surprise that it's in a hotel; Rep successfully pivots to explain the luxury stay vs. professional service distinction.
02:21
The 'Exams' Deferral
Customer provides a valid social reason for delay, moving the lead to a 'follow-up' status.
Discovery Questions
4
Q1
Are you aware of what are we doing?
Q2
Have you heard of it before?
Q3
Are you looking for yourself or a couple?
Q4
Currently are you going through [any health issues]?
Trust Signals
2
Sharing age and health status
Clarifying the stay vs service logistics
Enthusiasm Signals
2
Quickly asking for fees
Confirming he is 'perfectly fit'
Resistance Signals
2
Surprise at hotel location
Deferring to family/exams
Confusion Signals
1
Location of the facility (Hotel vs Center)
Topics Discussed
Reverse aging
Longevity
7-day program
Pricing
Leela Palace Chennai
Family/Couple packages
Kids' exams
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Direct and inquiring. |
| Discovery | 2 | positive | Confident about health status. |
| Price/Facility Reveal | 3 | neutral | Surprised by the hotel-based stay vs. clinical facility. |
| Closing | 4 | positive | Polite deferral due to family commitments. |
Call Transcript
Click to expand
Speaker 1
0.73s
Hello.
Speaker 0
1.61s
Hello, am I speaking with Vishal?
Speaker 1
3.47s
haa haa ji yes.
Speaker 0
4.81s
o ya vishal this is vimal over here from iwo chennai.
Speaker 1
8.97s
oke.
Speaker 0
9.61s
we are a wellness mentor on retreat program. we have enquired about the seven days health care program that we are providing.
Speaker 1
15.93s
oke.
Speaker 0
16.71s
ya so vi ar kamplitli intu rivars ejing arnda longitiviti.
Speaker 1
21.23s
oke oke.
Speaker 0
22.07s
Yeah sir. So we have enquired for so when are you planning or like are you aware of what are we doing? Ibo have you heard of it before?
Speaker 1
31.01s
can i know about the fees and all? what are the charges for this one? the package?
Speaker 0
35.53s
charges for this one. the charges yeah sir the charges completely depends upon your requirement and your body type first we need to understand currently are you going through and current body type.
Speaker 1
46.03s
No, I'm I'm means I'm I'm perfectly fit. Means I'm not taking any medicines and all.
Speaker 0
50.95s
Okay okay.
Speaker 1
51.37s
I am I am 44 years of age.
Speaker 0
53.91s
Okay good.
Speaker 1
54.89s
10 till now all good.
Speaker 0
57.27s
okay okay. so you are looking for yourself or you are looking like a couple or planning? myself.
Speaker 1
60.89s
Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Myself Mys
Speaker 0
61.69s
Myself only myself
Speaker 1
64.25s
Both of us.
Speaker 0
64.55s
Okay okay single and individual pack we have and couple package we have. Along with this we provide this retreat program. So our program is completely scientific backed and we have doctors and physician and dental and
Speaker 1
68.89s
Okay.
Speaker 1
71.75s
Okay.
Speaker 1
76.39s
This and all various are just starts from for a seven day program.
Speaker 0
80.01s
uh with all the services and everything a program would start somewhere between six lakhs for individual person.
Speaker 0
86.31s
six point five.
Speaker 1
87.11s
individual and for a couple.
Speaker 0
87.87s
10.5.
Speaker 1
90.97s
okey ten point five for seven days.
Speaker 0
92.83s
Yeah, seven days. USK will be in Leela Paris, Chennai.
Speaker 0
95.89s
Yeah, food accommodation, everything will be taken care in that structure, sir.
Speaker 1
99.21s
Oh, Disneyland Leela Palace.
Speaker 0
100.93s
Jalila Kalasya.
Speaker 1
102.65s
oh, i thought you have your own place like.
Speaker 0
105.71s
no, our our place is very much close to Leela Palace. It's like walkable. Like 100 meters.
Speaker 1
106.43s
Avar
Speaker 1
110.91s
No, it's not that. I thought you have your own facility or the center, I thought. I I didn't know that you're performing this in a hotel like the Leela Palace. The Leela Palace I supposedly a hotel, na? Leela Palace.
Speaker 0
121.89s
Yeah, so Leela Palace is for stay and services we will be providing. We have a separate space.
Speaker 1
126.83s
O okay okay got it got it got it.
Speaker 0
127.57s
Okay okay got it got it got it got it. Everyday morning suppose to visit over here we to got it got it got it got it. Pick up and everything will be done from our end.
Speaker 1
132.29s
Oh got it got it got it.
Speaker 1
136.21s
got it got it got it. I will stay there and the service will be at your place.
Speaker 0
138.31s
Yes.
Speaker 0
141.39s
Yeah, yeah.
Speaker 1
141.39s
ya got it. ya ya. okay okay. i'll get back to you. now the kids exams are going on and all.
Speaker 0
148.99s
ai got ee number.
Speaker 1
149.27s
I got your numbers. I'll just let you know when I intend to do okay. I'll just talk in my family, just get back to you.
Speaker 0
158.21s
ya shyor ok. so even vi du hav phai deys and tu deys es vel alang vit dis.
Speaker 1
158.85s
Okay.
Speaker 1
163.33s
got it, i got it. i know, i know. you have all those packages.
Speaker 0
167.11s
Okay.
Speaker 1
167.13s
Okay just let me check let me check at my end okay.
Speaker 0
170.01s
Okay, sure sir.
Speaker 1
170.21s
Thank you.
Speaker 0
171.49s
Thank you.