A
Call Intelligence
None with Vimal — Feb 05, 2026 15:29
Deal Lost
Cold
Call History
4 attemptsRep Performance
4.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
10.0%
Personalization
3.0/10
Technical Quality
2.0/10
Active Alerts
2No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
English/Regional
Brand Awareness
low
Brand Sentiment
neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
unknown
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
50% into call
Pitch Approach
product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:59 (60s)
Primary Language
English
Secondary Language
Hindi/Gujarati (Inferred from 'eni tame audible')
Code Switching
Low
Total Speaker Turns
18
Rep Words / Customer Words
92 / 34
Rep Longest Monologue
9s
Customer Longest Monologue
4s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
technical
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Poor audio quality
aam naat eebal tu eer yu praapparli. pleez send mee e mail aar message.
|
technical | Customer | Yes | compliance | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Other | Follow up on an inquiry about healthcation fees. |
Key Moments
200:30
Product Introduction
Agent identifies the reason for the call as the 'Chennai Wellness and Retreat Program'.
00:47
Technical Pivot
Customer requests communication via email/message due to poor audio, ending the verbal pitch.
Resistance Signals
2
audio quality complaints
request to move to text/email
Confusion Signals
2
Who is this?
What have inquired about?
Topics Discussed
Healthcation
Retreat Center
Chennai Program
Communication preferences
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Customer doesn't immediately recognize the caller. |
| middle | 2 | negative | Customer complains about audio quality ('aam naat eebal tu eer yu praapparli'). |
| closing | 3 | neutral | Customer requests a message instead. |
Call Transcript
Click to expand
Speaker 0
0.77s
Hello.
Speaker 1
2.15s
hello
Speaker 0
2.67s
aa vinith vimal over here vinith from i o wellness center.
Speaker 0
7.57s
this is vimal over here from i o wellness and tribhuvan. we had a conversation right regarding the retreat program in chennai.
Speaker 1
15.85s
sorry?
Speaker 0
17.25s
Ya hello.
Speaker 1
19.83s
Hello.
Speaker 0
21.39s
halo.
Speaker 1
25.43s
Who is this?
Speaker 0
26.99s
halo. eni tame audible?
Speaker 1
29.77s
Yes.
Speaker 0
30.67s
Yeah. This is Vimal over here from IO AIWO from Chennai Wellness and Retreat Program. You have enquired about the health cautions fee, right?
Speaker 1
41.51s
What have inquired about?
Speaker 0
43.03s
healthcation, a stay in on retreat center in Chennai.
Speaker 1
47.81s
aam naat eebal tu eer yu praapparli. pleez send mee e mail aar message.
Speaker 0
52.07s
I've shared your mail and message.
Speaker 1
55.95s
just send me message one more time.
Speaker 0
58.39s
yaa okay sir. thank you.