A
Call Intelligence
Vinith with Vimal — Jan 24, 2026 15:53
Deal Lost
Warm
Call History
4 attemptsRep Performance
8.5/10
Pitch Effectiveness
5.0/10
Engagement
7.0/10
Conversion Probability
40.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Vinith. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
72% into call
Pitch Approach
Informational/Collateral-led
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:42 (43s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
21
Rep Words / Customer Words
84 / 38
Rep Longest Monologue
7s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently busy at an exhibition
Actually I'm in an exhibition right now... So ya let's talk after two three days.
|
time/schedule | Customer | Yes | acknowledge and reschedule | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Positive | Agent offers to share the brochure for this plan while the customer is at an exhibition. |
Key Moments
200:15
Customer mentions exhibition
Changes the call from a discovery call to a scheduling/nurture call.
00:31
Brochure offer
Agent keeps the lead engaged by offering the 'seven years staycation plan' details.
Trust Signals
2
Confirmation of form fill
Request for brochure
Enthusiasm Signals
1
Please, please
Resistance Signals
1
Time constraint (at an exhibition)
Topics Discussed
Form fill confirmation
Exhibition
Staycation plan brochure
Follow-up scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Middle | 2 | neutral | Explains being at an exhibition. |
| Closing | 3 | neutral | Eagerly accepts the brochure and follow-up. |
Call Transcript
Click to expand
Speaker 0
0.61s
Hello.
Speaker 1
1.97s
hello
Speaker 0
2.73s
aam aai speaking with vinith.
Speaker 1
4.69s
yes?
Speaker 0
5.53s
yam naki jimalo ya from ivo. am i audible?
Speaker 1
9.81s
Yes.
Speaker 0
10.47s
Yeah, recently I filled a form for wellness center from IO. I hope you remember, right?
Speaker 1
15.77s
Actually I'm in an exhibition right now.
Speaker 0
19.97s
Okay.
Speaker 1
21.45s
aas we back in two days.
Speaker 0
23.53s
oke baadi oke.
Speaker 1
24.47s
So ya let's talk after two three days.
Speaker 0
26.99s
Sure okay I will connect on Tuesday or Wednesday with you.
Speaker 1
30.05s
Definitely. Definitely. Yeah. Okay. In the meantime,
Speaker 0
31.59s
Okay. In the meantime, I will share you the brochure for the seven years staycation plan.
Speaker 1
34.97s
Please, please.
Speaker 0
36.01s
please go through it and we can reconnect again okay?
Speaker 1
39.15s
Sure.
Speaker 0
39.59s
Thank you. Have a great day.
Speaker 1
41.01s
Thank you.
Speaker 0
41.63s
ya thank you so much.