A
Call Intelligence
DHARREN SSAVLA with Vimal — Feb 20, 2026 15:41
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
8.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
40.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with DHARREN SSAVLA.
No Close Attempt: Vimal
Vimal did not attempt to close on call with DHARREN SSAVLA. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Direct
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:32 (33s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
9
Rep Words / Customer Words
58 / 24
Rep Longest Monologue
8s
Customer Longest Monologue
5s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently on a flight
I am just in the flight and flight is getting over.
|
time | Customer | Yes | agreement and rescheduling | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Neutral | Referencing the customer's inquiry about the Chennai program. |
Key Moments
100:21
Customer interruption
Customer signals they are on a flight, shifting the call from a sales pitch to a rescheduling task.
Resistance Signals
1
Immediate request to end call due to external circumstances
Topics Discussed
AIWO Wellness Center
7 Day Retreat Program
Chennai Location
Callback Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer acknowledges the call. |
| Closing | 2 | neutral | Customer politely requests a callback due to being on a flight. |
Call Transcript
Click to expand
Speaker 0
2.31s
Hello.
Speaker 1
3.69s
Hanji.
Speaker 0
4.45s
haan, adi very good afternoon ji. this is vimal over here from aivo.
Speaker 0
10.49s
from I O A I W O.
Speaker 0
14.09s
right? I O A I W O wellness center and retreat program in Chennai for seven days you have enquired.
Speaker 1
21.89s
can we speak tomorrow afternoon? I am just in the flight and flight is getting over.
Speaker 0
26.63s
Sorry sorry sorry to disturb you tomorrow afternoon will keep you calling.
Speaker 1
29.05s
No worries no worries. Thank you so much.
Speaker 0
31.01s
Thank you thank you so much. Thank you.