A
Call Intelligence
IRFAN Vadaliwala with Vimal — Feb 19, 2026 16:30
Deal Lost
Warm
Lead Source
Meta AdsCall History
3 attemptsRep Performance
7.0/10
Pitch Effectiveness
6.5/10
Engagement
7.5/10
Conversion Probability
40.0%
Personalization
6.0/10
Technical Quality
5.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with IRFAN Vadaliwala. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Moderate
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
inbound
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Start
16% into call
Pitch Approach
Feature-Benefit
Closing Attempt
No
Closing Technique
other
Call Ending
natural_end
Call Structure
Duration
2:08 (128s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
41
Rep Words / Customer Words
248 / 82
Rep Longest Monologue
20s
Customer Longest Monologue
5s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Slightly Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Travel Requirement
need to come over there only.
|
logistics | Customer | Yes | alternative option | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | 649000.00 | Neutral | Main offering discussed including stay at Leela Palace and 30-40 services. |
| healthcation program | Rep | 1050000.00 | Neutral | Offered as an alternative to single occupancy. |
Key Moments
300:39
Logistics Clarification
Rep clarifies that the program can be hybrid (local start or Chennai visit), removing a potential barrier to entry.
01:10
Price Reveal
Rep quotes 6.49L for single and 10.5L for couple; customer's reaction is neutral but cautious.
01:41
Rep Identification
Customer asks for the rep's name ('vimal'), indicating a level of rapport and intent to keep the contact.
Trust Signals
2
Sharing WhatsApp number
Asking for Rep's name
Resistance Signals
1
Repetition of 'okay' after price reveal suggests potential sticker shock.
Confusion Signals
2
Initial audio issues
Clarification on whether he needs to travel to Chennai.
Topics Discussed
7-day Healthcation
Reverse Aging
Leela Palace Chennai
Pricing
WhatsApp Communication
Logistics/Travel
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Initial confusion with audio/connection. |
| Discovery/Pitch | 2 | neutral | Asking about location and pricing. |
| Closing | 3 | positive | Agreed to review WhatsApp details. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello. Rendu naalukku munnaadi naan kelvippaduthu. Hello. Ennaikku join pannuchonnu enakku.
Speaker 1
0.65s
hello.
Speaker 1
2.53s
Hello.
Speaker 1
3.37s
Hello.
Speaker 0
6.23s
Hello Irfan Hello.
Speaker 0
8.21s
ya, jiwamal over here birfan. from i o health kitchen. chennai.
Speaker 1
15.53s
Okay.
Speaker 0
16.37s
ya, yu enkoyarid for a seven days program vit as for da helth kisyan.
Speaker 1
21.11s
Okay.
Speaker 0
21.93s
Yeah, it's the right time to connect with you, sir. So we are completely into preventive care and longitudy and reverse aging. So the seven days will give you a complete reset when it comes to your biologic.
Speaker 1
24.87s
into
Speaker 0
32.93s
metabolism and everything.
Speaker 0
35.27s
Yeah.
Speaker 1
37.17s
need to come over there only.
Speaker 0
39.31s
Uh yeah sir, there are multiple options from your place also we can start the journey or you can visit over here your stay will be in Leela Palace, Chennai and the services will be from IO. There is a complete series of thirty to forty services in totally seven days with a proper itinerary, airport pickup and drop, drop, your food, everything is provided in the package itself.
Speaker 1
61.09s
What's your charges for seven days?
Speaker 0
63.29s
aa you are looking for single person or a couple sir?
Speaker 1
66.99s
couple or single you can give me more.
Speaker 0
70.67s
okay single person is six point four nine lakhs. for two person is ten point five lakhs. for a couple.
Speaker 1
78.09s
okay okay okay.
Speaker 1
81.39s
is this your whatsapp number?
Speaker 0
84.91s
Yeah, it's my WhatsApp number, sir. I have shared your details also over WhatsApp. I shared you, sir.
Speaker 1
87.49s
Although
Speaker 1
89.07s
Yes. What's your good name?
Speaker 0
90.95s
Yeah sir WhatsApp done sir WhatsApp and mail ID I have shared.
Speaker 1
93.89s
What's up with them?
Speaker 0
94.99s
Yeah, done, done, sir, done, done.
Speaker 1
97.15s
vaatsar gud naams?
Speaker 0
99.11s
Sir?
Speaker 1
100.47s
what's your good name?
Speaker 0
101.85s
vimal vimal sir vimal. v i m. ya ya.
Speaker 1
103.37s
Yeah yeah. You can you can send me the details on this is my WhatsApp number.
Speaker 0
108.25s
Yes, I have already shared sir with you.
Speaker 1
110.23s
Okay, let me go through it. Okay, sir.
Speaker 0
112.41s
Okay.
Speaker 1
113.55s
School days aayi.
Speaker 0
114.47s
Yeah, sure, okay, sir. Even if you're looking for a five day program or from your location to start up within the reverse earning journey, right? So we can help you out with that as well.
Speaker 1
124.09s
Sure.
Speaker 0
124.87s
Ya.
Speaker 1
125.87s
Thank you.
Speaker 0
126.67s
Thank you.