A
Call Intelligence
Sunil with Vimal — Feb 17, 2026 16:31
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
3Low Performance: Vimal
Vimal scored 2.0/10 on call with Sunil. Review recommended.
No Close Attempt: Vimal
Vimal did not attempt to close on call with Sunil. Coaching opportunity.
Poor Objection Handling: Vimal
Vimal handled only 0% of 2 objections on call with Sunil.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
Low
Brand Sentiment
Negative
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Primary
Lead Type
b2c
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
23% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:46 (47s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
14
Rep Words / Customer Words
58 / 46
Rep Longest Monologue
6s
Customer Longest Monologue
5s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
2
Handled Successfully
0
Handling Rate
0%
Dominant Category
Process/Interest
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Information already provided
It's already mentioned na, a filter such a big form.
|
process | Customer | No | dismissal | Poor |
|
Lack of interest/Memory
I don't remember. nor am I interested.
|
interest | Customer | No | none | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Negative | Initial introduction of the service. |
Key Moments
200:22
Customer Friction Point
Customer expresses annoyance at being asked for information he already submitted in a 'big form'.
00:41
Hard Rejection
Customer explicitly states he is not interested and ends the conversation.
Discovery Questions
1
Q1
what's your current health goal sir?
Resistance Signals
3
Refusal to answer questions
Direct statement of non-interest
Irritation at repeating information
Topics Discussed
Health Goals
Reverse Aging
Longevity
Form Submission
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Initial greeting. |
| Discovery | 2 | neutral | Annoyed that the rep is asking questions already answered in the form. |
| Closing | 3 | negative | Explicitly states lack of interest and ends call. |
Call Transcript
Click to expand
Speaker 1
0.01s
is for
Speaker 0
0.69s
hello.
Speaker 1
2.55s
Hello.
Speaker 0
3.01s
halo ame speaking with sumil sir.
Speaker 1
5.23s
Hello.
Speaker 0
5.99s
yeah, Sunil, this is Vimal over here from IO Wellness Center.
Speaker 0
11.85s
you enquired for our program which is into like reverse aging and longevity.
Speaker 0
18.09s
ya sir. so what's your current health goal sir?
Speaker 1
22.79s
It's already mentioned na, a filter such a big form.
Speaker 0
26.85s
ha no no sir. currently like ya ya fill the form. i am asking what what's your health goal?
Speaker 1
33.39s
ai hev no golf yaar.
Speaker 1
35.19s
I cannot do I remember to such details on the phone like this.
Speaker 1
41.09s
okay? haan nahi nahi I don't remember. nor am I interested. theek hai?
Speaker 0
45.25s
Okay? Thank you.
Speaker 1
46.11s
Yeah, thank you.