A
Call Intelligence
Raaghav Mahajan with Vimal — Feb 02, 2026 12:37
Deal Lost
Warm
Lead Source
Meta AdsCall History
3 attemptsRep Performance
6.0/10
Pitch Effectiveness
3.0/10
Engagement
5.0/10
Conversion Probability
60.0%
Personalization
4.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Vimal
Vimal did not attempt to close on call with Raaghav Mahajan. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Raaghav Mahajan.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Healthcation_Leads_Dec_25
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
48% into call
Pitch Approach
Direct reference to lead form inquiry.
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:29 (29s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
13
Rep Words / Customer Words
48 / 26
Rep Longest Monologue
5s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.5s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy/Out right now
I'm out right now. Can I please call you back?
|
time | Customer | Yes | agreement/scheduling | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Positive | Mentioned as the subject of the prospect's inquiry. |
Key Moments
200:14
Inquiry Verification
Customer confirms they did indeed inquire about the 7-day healthcation, validating lead quality.
00:23
Callback Agreement
Agent successfully schedules a specific time for the next touchpoint.
Trust Signals
1
Acknowledgement of the inquiry
Enthusiasm Signals
1
Triple 'Yes' when inquiry was mentioned
Resistance Signals
1
Time constraint (out right now)
Topics Discussed
Wellness center
Preventive care
7-day healthcation
Callback scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Asks 'what is in this with regards to?' |
| Identification | 2 | neutral | Confirms the inquiry with 'Yes yes yes'. |
| Closing | 3 | neutral | Requests callback due to being busy. |
Call Transcript
Click to expand
Speaker 0
0.69s
Hello.
Speaker 1
0.73s
Hello.
Speaker 1
1.63s
constituent along.
Speaker 0
3.59s
Hello.
Speaker 1
4.61s
Hello.
Speaker 0
5.85s
Yeah, hi, who's this?
Speaker 1
6.75s
Hi, this is Vimal Oyer from IO. Am I speaking with Rahul?
Speaker 0
11.61s
what is in this with regards to?
Speaker 1
14.73s
Wellness center and preventive care you enquired about the health case in for seven days.
Speaker 0
19.63s
Yes yes yes. I'm out right now. Can I please call you back?
Speaker 1
23.73s
shuvar shuvar shuvar aagum. aavudhu kaal yu baak baai three.
Speaker 0
28.15s
Sure.
Speaker 1
28.81s
okey.