A
Call Intelligence
Priya Nijhara with Vimal — Feb 19, 2026 16:14
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
20.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Vimal
Vimal did not attempt to close on call with Priya Nijhara. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Priya Nijhara.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
31% into call
Pitch Approach
Reference-based
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:28 (28s)
Primary Language
English
Code Switching
None
Total Speaker Turns
10
Rep Words / Customer Words
52 / 48
Rep Longest Monologue
5s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy/Timing
Listen, I'm in the middle of something right now. Can I call you later, please?
|
time | Customer | Yes | agreement/compliance | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Negative | Follow up on recent inquiry. |
Key Moments
200:14
Customer dismissal
The customer halts the sales process immediately due to a time constraint.
00:20
Customer self-sufficiency claim
Customer claims she has all details and will reach out, potentially reducing the need for a follow-up call.
Trust Signals
2
Acknowledged the inquiry
Stated she has the details
Resistance Signals
1
Time constraint objection
Topics Discussed
Healthcation Chennai
Callback request
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Friendly 'How are you?' |
| Middle | 2 | neutral | Polite but firm dismissal due to being busy. |
| Closing | 3 | neutral | Polite sign-off. |
Call Transcript
Click to expand
Speaker 1
0.51s
Hello. Hello. Am I speaking with Priya? Yes.
Speaker 0
1.07s
Hello. How are you?
Speaker 0
4.59s
Ya Priya, Vimal over here from IO. I am a health mentor over here in IO.
Speaker 1
8.55s
Yeah.
Speaker 0
9.15s
Oh yeah. Yeah. So you recently enquired about healthcation program that we are conducting in Chennai.
Speaker 1
14.27s
Yeah. Yeah. Listen, I'm in the middle of something right now. Can I call you later, please?
Speaker 0
19.37s
Yeah sure ma'am I can reconnect with you. And I was actually
Speaker 1
20.85s
And I've actually got all the details if I have any question I'll I'll reach out I'll reach out.
Speaker 0
25.39s
oke oke. thank you.
Speaker 1
26.69s
Ya ya thank you.