A
Call Intelligence
Hitesh Singhi with Vimal — Feb 12, 2026 13:48
Deal Lost
Cold
Lead Source
Meta AdsCall History
2 attemptsRep Performance
4.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
3.0/10
Technical Quality
1.0/10
Active Alerts
2No Close Attempt: Vimal
Vimal did not attempt to close on call with Hitesh Singhi. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Hitesh Singhi.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
Yes
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Primary
Lead Type
inbound
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
30% into call
Pitch Approach
Reactive
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:49 (49s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
12
Rep Words / Customer Words
68 / 62
Rep Longest Monologue
10s
Customer Longest Monologue
15s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Slightly Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price is too high
No, no, no, I'm not looking for that means so expensive thing.
|
price | Customer | Yes | downselling | Average |
|
Too busy to talk
actually now I'm busy working also no so I'm working.
|
time | Customer | No | compliance | Poor |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | 300000.00 | Negative | Initial inquiry reference |
| home plan | Rep | -- | Negative | Downsell attempt after price objection |
Key Moments
300:15
Price Anchor Mention
The customer immediately brings up the 3 lakh budget, setting a negative tone for the high-ticket retreat.
00:27
Downsell Pivot
Rep attempts to save the lead by mentioning a home-based plan.
00:32
The Brush-off
Customer uses work as a reason to terminate the call, indicating low immediate intent.
Resistance Signals
2
Direct price objection
Time-based brush-off ('I'm busy working')
Topics Discussed
7 Day Wellness Program
Budget/Pricing
Home-based health plans
WhatsApp follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Price Discussion | 2 | negative | Immediate sticker shock regarding the 3 lakh price. |
| Closing | 3 | neutral | Uses 'busy at work' to end the call quickly. |
Call Transcript
Click to expand
Speaker 0
0.75s
hello.
Speaker 1
2.03s
Hmm.
Speaker 0
2.85s
Ritesh.
Speaker 1
4.51s
Yes.
Speaker 0
5.21s
Yeah, this is Vimal Oye Ritesh from IOF, A I W O.
Speaker 0
10.61s
Yeah. You have enquired about the seven days wellness program with us.
Speaker 1
15.51s
Yeah yeah but the budget is about 3 lakhs right?
Speaker 0
18.87s
ya ya sir like what's your budget?
Speaker 1
22.43s
No, no, no, I'm not looking for that means so expensive thing. Okay.
Speaker 0
27.19s
no no. deyar ar hom plan as vel from e hom yu ken tek.
Speaker 1
32.63s
no but I have to understand what it is actually. actually now I'm busy working also no so I'm working. you will you just send me your all details on my WhatsApp no. so I will let you know what it is. yeah.
Speaker 0
48.17s
okay okay thank you.