A
Call Intelligence
Deep Kumar with Vimal — Feb 14, 2026 13:53
Deal Lost
Cold
Lead Source
Meta AdsCall History
2 attemptsRep Performance
4.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
2.0/10
Technical Quality
3.0/10
Active Alerts
2No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Deep Kumar.
No Close Attempt: Vimal
Vimal did not attempt to close on call with Deep Kumar. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Primary
Lead Type
inbound
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
warm_callback
Opening Quality
Moderate
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
28% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
customer_thinking
Call Structure
Duration
0:59 (60s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
25
Rep Words / Customer Words
118 / 62
Rep Longest Monologue
11s
Customer Longest Monologue
7s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Awareness
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of recall
I I don't recall because I've been keeping so many requests.
|
awareness | Customer | Yes | re-introduction | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Neutral | Regarding the seven days plan which you incurred for S K and wellness. |
Key Moments
200:23
Customer admits lack of recall
Indicates the lead is cold or has been browsing multiple competitors.
00:40
Customer requests brochure and price on WhatsApp
Shifts the conversation from a live sales call to an asynchronous information review.
Resistance Signals
1
I don't recall because I've been keeping so many requests
Confusion Signals
1
vaat ir ir gaadi?
Topics Discussed
7 Day Plan
Chennai Location
Reverse Aging
WhatsApp Brochure
Pricing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Does not recall the inquiry. |
| Middle | 2 | neutral | Listening to the agent's brief explanation. |
| Closing | 3 | neutral | Wants information on WhatsApp to review at his own pace. |
Call Transcript
Click to expand
Speaker 0
0.27s
hello
Speaker 1
1.29s
Aapka kuch missed call aaya tha, kaun bol rahe hain ji?
Speaker 0
3.81s
this is bimal sir are you comfortable in english?
Speaker 1
6.89s
ya
Speaker 0
7.81s
oh ya so this is vimal over here from i o wellness center. are connected with you regarding the i o wellness center.
Speaker 1
10.97s
From from
Speaker 0
13.67s
AI who
Speaker 1
13.79s
I who
Speaker 0
15.09s
wellness center.
Speaker 1
16.45s
vaat ir ir gaadi?
Speaker 0
17.83s
regarding the seven days plan which you incurred for S K and wellness.
Speaker 1
23.97s
I I don't recall because I've been keeping so many requests.
Speaker 0
29.73s
Okay okay sir. No no no we are completely into reverse staging and we are located in Chennai. Your stage will be in the palace. We are doing a complete retreat program and a wellness program.
Speaker 1
36.95s
Okay.
Speaker 1
40.83s
can you do one favor? can you do one favor right now? i'm saying send your brochure and the cost price on the same number as whatsapp.
Speaker 0
41.01s
Can you do one thing?
Speaker 0
42.49s
Can you do
Speaker 0
47.73s
I have shared you in mail and the same WhatsApp number sir from my number this is my number.
Speaker 1
51.31s
if you can whatsapp it will be better.
Speaker 0
53.75s
ya shur sir. I have already whatsapped you. so if it is again I will repeat it. okay?
Speaker 1
55.25s
Okay.
Speaker 1
56.07s
Okay okay.
Speaker 0
58.29s
ya.
Speaker 1
58.75s
oke thank you sir.
Speaker 0
59.43s
Sure.