A
Call Intelligence
Disha Shah with Vimal — Feb 20, 2026 15:49
Deal Lost
Warm
Lead Source
Meta AdsCall History
13 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
70.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Disha Shah.
No Close Attempt: Vimal
Vimal did not attempt to close on call with Disha Shah. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
13
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Likely Self
Lead Type
inbound
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Efficient
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:14 (15s)
Primary Language
English
Code Switching
None
Total Speaker Turns
9
Rep Words / Customer Words
26 / 24
Rep Longest Monologue
6s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:03
Customer requests 10 minutes
Shows high intent and commitment to the scheduled sales presentation/consultation.
00:06
Agent confirms 4 PM slot
Ensures alignment on the meeting time to prevent a no-show.
Trust Signals
2
Customer asking for the link to join
Customer confirming the 4 PM time
Enthusiasm Signals
1
Proactive request for 10 minutes to join
Topics Discussed
Meeting Link
Appointment Confirmation
Timing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Functional greeting. |
| Coordination | 2 | positive | Customer is proactive about joining the call. |
Call Transcript
Click to expand
Speaker 1
0.23s
Hello.
Speaker 0
0.97s
Hello.
Speaker 1
1.69s
Yaam.
Speaker 0
2.11s
Hello
Speaker 0
3.39s
Hi. Ya, can you just give me ten minutes? I'll join in. You'll give the link.
Speaker 1
6.83s
It's 4 o'clock only, ma'am. I'm just checking confirmation available. It's 4, right?
Speaker 0
11.11s
4.
Speaker 0
12.37s
Ya. Ya okay.
Speaker 1
12.85s
Ya okay thank you thank you thank you.