A
Call Intelligence
Disha Shah with Vimal — Feb 20, 2026 11:35
Deal Lost
Warm
Lead Source
Meta AdsCall History
13 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.0/10
Engagement
9.0/10
Conversion Probability
75.0%
Personalization
8.0/10
Technical Quality
6.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Disha Shah. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
13
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Joint
Lead Type
b2c
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
2:28 (148s)
Primary Language
English
Secondary Language
Malayalam
Code Switching
Low
Total Speaker Turns
44
Rep Words / Customer Words
248 / 212
Rep Longest Monologue
11s
Customer Longest Monologue
14s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Reports are at home, not at the office
Actually I am at office and the reports are at home. I'll try sending them tonight.
|
logistics | Customer | Yes | alternative solution | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Positive | Referencing the previous meeting and the need for medical reports to understand complications. |
Key Moments
300:21
Customer suggests 4 o'clock
Shows high intent and proactive scheduling.
01:41
Agent requests medical reports
Crucial step for lead qualification and program customization.
02:05
Customer offers to check mother's phone for reports
Demonstrates high level of cooperation and urgency from the customer's side.
Discovery Questions
3
Q1
Can we connect today?
Q2
Can you also join the meet ma'am?
Q3
In the meantime if you have a report you can share with me?
Trust Signals
3
Willingness to share medical reports
Commitment to join the 4 PM call
Transparency about being at the office
Enthusiasm Signals
2
Promptly suggesting a specific time (4 o'clock)
Confirming 'i will i will' regarding joining the meet
Confusion Signals
1
Minor confusion over whether the previous issue was Wi-Fi or platform-related
Topics Discussed
Connectivity issues
Rescheduling meeting
Medical reports
Family involvement
Email communication
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Explaining the connectivity issues from the previous day. |
| Middle | 2 | neutral | Agreeing to the 4 PM slot and confirming she will join. |
| Closing | 3 | neutral | Promising to look for reports and send them. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello.
Speaker 1
0.41s
Hello.
Speaker 0
0.97s
Hello. Hi good morning.
Speaker 1
3.41s
Ya naa, njaan lo.
Speaker 1
6.71s
Yeah ma'am. So yesterday the meet they had some connectivity issues after like 15 minutes right? We couldn't reconnect with you. Yeah Kishore gave an update.
Speaker 0
12.39s
Hmm hmm.
Speaker 0
14.85s
Connect
Speaker 0
16.79s
Hmm.
Speaker 1
17.77s
Yeah ma'am. Can we connect today?
Speaker 0
18.31s
Hmm hmm.
Speaker 0
21.57s
yeah, we can, but can we connect at around 4 o'clock?
Speaker 1
25.87s
aa ya sure maam. you yourself and mother also can join. so it will be comfortable for him as well.
Speaker 0
33.23s
Yeah, yeah. So actually I had my sister with my mom to help her with the connectivity.
Speaker 1
36.93s
Okay.
Speaker 1
38.97s
She was
Speaker 0
39.01s
He was there, but I guess there was some network issue. network issue. Yeah, he even he said
Speaker 1
40.77s
Okay.
Speaker 1
42.61s
network issue. Yeah, he even he said like man was interested but I couldn't communicate properly or there has been some issues while reconnecting like this man.
Speaker 0
54.63s
okay. No, I'll try I'll try connecting today at four and we'll make sure our wifi was good because she went on to a video call with her sister. So there was no problem with her. No, no, there was not.
Speaker 1
67.17s
No no no there was not a Wi-Fi or problem. Some connectivity issues I guess. Couldn't join or the meet was getting cancelled. Something like that was happening. We couldn't proceed further. That was the issue.
Speaker 0
70.07s
Dish
Speaker 0
75.03s
I couldn't proceed further. That was the issue.
Speaker 0
78.17s
okay, sure. So let's let's try and keep it at 4 o'clock today. I'll ask her she's available, mostly she will be. If any changes I'll call you back. But I think 4 o'clock would be
Speaker 1
82.33s
Ala
Speaker 1
88.85s
Okay ma'am. Can you also join the meet ma'am? So it will be easy.
Speaker 0
91.67s
i will i will. ya ya okay okay.
Speaker 1
92.79s
Yeah yeah okay okay okay ma'am. Same mail ID I will share. Today four we will shall reconnect and have a meet and conversation.
Speaker 0
94.53s
Same mail ID
Speaker 0
100.51s
yes.
Speaker 1
101.09s
Okay ma'am. Thank you ma'am. In the meantime if you have a report you can share with me.
Speaker 0
101.91s
Thank you.
Speaker 0
106.01s
um
Speaker 1
106.55s
So I can touch it further.
Speaker 0
107.31s
Actually I am at office and the reports are at home. I'll try sending them tonight. Maybe right now will not be a possible this year back at home.
Speaker 1
109.53s
Enthoru report aanu.
Speaker 1
111.33s
Hi sir.
Speaker 1
115.77s
understood understood. with details before you gave. so that is there with the daughter I discussed. so to be precise he asked for the reports as well.
Speaker 0
120.49s
Hmm.
Speaker 0
125.07s
Okay. Let me see if my mother has them on the phone then she can try and say entirely.
Speaker 1
129.35s
Yeah yeah ma'am. So whatever you think so the reports that help us to know more about those medical complication so that we everybody can have a good understanding of it right.
Speaker 0
140.27s
Yes, sure, sure. Let me see, let me try doing that. I'm glad.
Speaker 1
143.53s
Yeah sure sure. Okay Dishana. Okay thank you.
Speaker 0
145.39s
Thank you. Thank you so much. Thank you.
Speaker 1
146.57s
Thank you madam thank you thank you.