A
Call Intelligence
Disha Shah with Vimal — Feb 19, 2026 18:05
Deal Lost
Warm
Lead Source
Meta AdsCall History
13 attemptsRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
40.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3Low Performance: Vimal
Vimal scored 2.0/10 on call with Disha Shah. Review recommended.
No Close Attempt: Vimal
Vimal did not attempt to close on call with Disha Shah. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Disha Shah.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
13
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English/Hindi
Brand Awareness
Lead
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
other
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:08 (8s)
Primary Language
English
Secondary Language
Hindi
Code Switching
High
Total Speaker Turns
4
Rep Words / Customer Words
4 / 10
Rep Longest Monologue
3s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
High
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy / Call back later
baat baat baat. sorry sorry.
|
time | Customer | No | none | Average |
Key Moments
100:06
Customer apology
Customer indicates they cannot talk, ending the sales opportunity for this specific call.
Resistance Signals
1
Busy/Not a good time
Topics Discussed
Greeting
Availability
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer is busy and apologetic. |
Call Transcript
Click to expand
Speaker 0
0.55s
haa hello.
Speaker 0
2.77s
aa yaa maam hello.
Speaker 1
4.45s
Ha just just join me.
Speaker 0
6.63s
baat baat baat. sorry sorry.