A
Call Intelligence
Disha Shah with Vimal — Feb 19, 2026 09:48
Deal Lost
Warm
Lead Source
Meta AdsCall History
13 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
70.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Disha Shah. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
13
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
inbound
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
reference_previous
Opening Quality
Professional
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:33 (34s)
Primary Language
English
Code Switching
None
Total Speaker Turns
16
Rep Words / Customer Words
52 / 31
Rep Longest Monologue
8s
Customer Longest Monologue
9s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| consultation | Rep | -- | Positive | Scheduling a session with a senior developer/mentor. |
Key Moments
200:09
Customer proposes specific time
Shows high intent and availability; customer is driving the schedule.
00:21
Introduction of Senior Mentor
Sets expectations for the quality of the upcoming session.
Trust Signals
2
Agreement to specific time
Polite tone
Enthusiasm Signals
1
It is fine. Really fine.
Topics Discussed
Scheduling
Health Mentor Session
Senior Development Lead
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Standard greeting. |
| Scheduling | 2 | positive | Customer is very agreeable to the suggested time. |
| Closing | 3 | positive | Polite sign-off. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello. Hello. Aa very good morning.
Speaker 1
0.79s
Hello.
Speaker 1
2.19s
Good morning.
Speaker 0
3.05s
Good morning. In availability time can we connect for the health mentor section that we discussed yesterday?
Speaker 1
9.81s
yes, can we connect at 5:36 in the evening? Would that be fine?
Speaker 0
17.61s
That's it.
Speaker 0
18.77s
It's it is fine. Really fine.
Speaker 1
20.71s
Okay?
Speaker 0
21.27s
Okay. I will please join the section. So Mr. Kishore will be taking the section. He's a senior development over here.
Speaker 1
21.33s
Okay.
Speaker 1
27.67s
Okay.
Speaker 1
29.85s
Okay.
Speaker 0
29.85s
Okay.
Speaker 1
31.01s
Okay.
Speaker 0
31.99s
Okay thank you.
Speaker 1
32.83s
Thank you.