A
Call Intelligence
Disha Shah with Vimal — Feb 12, 2026 13:42
Deal Lost
Warm
Lead Source
Meta AdsCall History
13 attemptsRep Performance
6.5/10
Pitch Effectiveness
5.0/10
Engagement
7.0/10
Conversion Probability
40.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Vimal
Vimal did not attempt to close on call with Disha Shah. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Disha Shah.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
13
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
40% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:42 (42s)
Primary Language
English
Code Switching
None
Total Speaker Turns
15
Rep Words / Customer Words
68 / 38
Rep Longest Monologue
5s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Positive | Enquiry for a trade program in Chennai. |
Key Moments
200:09
Brand Name Clarification
Agent had to spell out A-I-W-O to ensure the customer recognized the brand.
00:24
Customer Request for PDF
High intent signal; customer wants to review details immediately.
Trust Signals
2
Customer confirms same WhatsApp number
Customer explicitly asks for PDF
Enthusiasm Signals
1
aa yes yes
Confusion Signals
1
Agent's name/company name pronunciation at 00:04-00:11
Topics Discussed
7-day vacation plan
Chennai retreat
WhatsApp communication
PDF brochure
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming identity and brand name. |
| Middle | 2 | neutral | Actively asking for the PDF brochure. |
| Closing | 3 | positive | Polite sign-off and agreement to follow-up. |
Call Transcript
Click to expand
Speaker 0
0.69s
Hello
Speaker 0
1.95s
Aspecting Disha.
Speaker 1
3.67s
Yeah.
Speaker 0
4.37s
this is the Maloyers some I one connecting.
Speaker 1
8.85s
Sorry,
Speaker 0
9.95s
ai o e ai dabalyu o.
Speaker 1
12.75s
A I
Speaker 0
13.61s
W O.
Speaker 1
16.59s
okay
Speaker 0
17.43s
you have enquired for a seven days vacation plan in chennai for a trade program.
Speaker 1
24.65s
aa yes yes. can you send me your pdf?
Speaker 0
27.57s
Yeah, I have shared you over a mail. I'll again reshare you over a WhatsApp number. Same number, right, ma'am?
Speaker 1
33.47s
yaa same number yes. then you can just go through it and call you back.
Speaker 0
37.01s
Yeah, sure ma'am. I will reconnect with you back, okay?
Speaker 1
39.77s
ya okay. thank you ma'am.
Speaker 0
40.25s
Thank you ma'am. Have a good day. Thank you.