A
Call Intelligence
Varkey Patani with Vimal — Feb 17, 2026 16:02
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
2.0/10
Engagement
4.0/10
Conversion Probability
40.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Vimal
Vimal did not attempt to close on call with Varkey Patani. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Varkey Patani.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:34 (35s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
14
Rep Words / Customer Words
48 / 32
Rep Longest Monologue
5s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently in a meeting
No, right now I'm in a meeting. Oh, okay. I'll call you back or you can call me back after seven.
|
time | Customer | Yes | agreement and scheduling | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Neutral | Referencing the lead's inquiry about the wellness program in Chennai. |
Key Moments
100:26
Customer states they are in a meeting.
Ends the current sales attempt but establishes a future window for contact.
Trust Signals
1
Provides a specific time for a callback ('after seven')
Resistance Signals
1
Immediate time constraint ('No, right now I'm in a meeting')
Topics Discussed
7 Day Healthcation Program
Chennai Wellness Center
Callback Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirms identity and listens to the intro. |
| Discovery | 2 | neutral | Asks 'what is it?' regarding the program. |
| Closing | 3 | neutral | States they are in a meeting but offers a callback time. |
Call Transcript
Click to expand
Speaker 1
0.49s
Hello.
Speaker 0
1.19s
Hello.
Speaker 1
2.75s
he.
Speaker 0
3.41s
I'm speaking with Varki.
Speaker 1
5.49s
speaking.
Speaker 0
6.35s
Yeah, Vimal over here working from IO.
Speaker 1
9.79s
from
Speaker 0
10.81s
yaa ki yaav enquired about seven days health care program.
Speaker 1
14.75s
haan. what is it?
Speaker 0
17.57s
Seventh Health Care Program from Ivo Wellness Center underrated program in Chennai.
Speaker 1
23.55s
yes. ya.
Speaker 0
24.45s
Yeah sir it's the right time to connect with you.
Speaker 1
26.97s
No, right now I'm in a meeting. Oh, okay. I'll call you back or you can call me back after seven.
Speaker 0
28.75s
Oh sir.
Speaker 0
32.63s
After seven. Okay bye. Sure I will contact.