A
Call Intelligence
Bhavna Thakker with Vimal — Feb 18, 2026 16:22
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
7.5/10
Engagement
7.5/10
Conversion Probability
60.0%
Personalization
6.0/10
Technical Quality
8.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Bhavna Thakker. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Inquisitive
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
inbound
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Start
21% into call
Pitch Approach
Feature-based
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
1:44 (105s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
31
Rep Words / Customer Words
218 / 84
Rep Longest Monologue
18s
Customer Longest Monologue
12s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Product Fit
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Is it an Ayurvedic center?
So I was just checking what it is like it's an ayurvedic center, right?
|
product_fit | Customer | Yes | direct correction & value stacking | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Neutral | Primary program mentioned in inquiry and pitch. |
| healthcation program | Rep | -- | Neutral | Alternative durations offered. |
Key Moments
300:22
Ayurvedic Clarification
Crucial pivot where the rep corrects the customer's misconception about the service type.
01:18
Customer requests follow-up
Customer takes control of the timeline, indicating she needs time to process but is interested enough to schedule a call.
01:38
Specific Time Commitment
Agreement on 10:30-11:00 AM window increases the likelihood of the next contact.
Trust Signals
3
Customer asks for rep's name
Customer agrees to save the number
Customer sets a specific time for follow-up
Resistance Signals
1
Misconception that it was an Ayurvedic center
Confusion Signals
1
Confusion about the type of treatment (Ayurvedic vs Science-backed)
Topics Discussed
Ayurveda vs Science
Medical Team
Leela Palace
Program Durations
Reverse Aging
11 Pillars of Health
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming identity and source of call. |
| Discovery/Pitch | 2 | neutral | Asking about Ayurvedic nature of the clinic. |
| Closing | 3 | neutral | Agreeing to a specific follow-up time. |
Call Transcript
Click to expand
Speaker 0
0.79s
hello
Speaker 1
1.27s
Hello, haan.
Speaker 0
2.41s
Aamele speaking with Bhavana.
Speaker 1
4.49s
Ji.
Speaker 0
5.33s
hanji ma'am. is dimmal over here ma'am from iwo health center in chennai.
Speaker 1
11.27s
Yeah.
Speaker 0
12.51s
yaa maam. aah vaar iduveenga maam.
Speaker 1
12.61s
Yeah.
Speaker 1
14.97s
Okay okay. Ya ya I had called for inquiry.
Speaker 1
18.43s
So I was just checking what it is like it's an ayurvedic center, right?
Speaker 0
22.61s
No no ma'am not Ayurvedic center it's completely science back data. We do have doctors we do have a proper system of dieticians psychiatrist and we have physiotherapy person. It's a science based age reversing and longevity clinic ma'am. Your stay will be in Leela Palace.
Speaker 0
41.23s
The program which you enquire is for seven days. We have the same program for five days, two days as well.
Speaker 0
47.33s
So your stay and everything will be in the Leela Palace and the services will be from IO side.
Speaker 1
47.35s
Hmm.
Speaker 0
51.79s
So what is our agenda over here is to completely understand your body.
Speaker 0
56.05s
So what's happening inside your body?
Speaker 1
56.43s
Hmm.
Speaker 0
58.29s
and how to slow down the process which will help us ultimately in reverse aging and slowing down the age phase like how are you facing.
Speaker 0
66.65s
So currently what are you doing? It consists of various services, multiple things.
Speaker 0
71.23s
And it's basically built upon eleven pillars which can be followed freely from your end as well.
Speaker 1
77.15s
Okay okay.
Speaker 0
77.87s
Okay.
Speaker 1
78.75s
Let me get back to you in maybe tomorrow morning to understand more of how it is going to be, right? And take a call. I'll save your number. May I know whom I'm talking to?
Speaker 0
85.15s
Yes.
Speaker 0
89.09s
manu
Speaker 0
91.01s
vimal vimal. my name is vimal ma'am.
Speaker 1
93.01s
Okay, I'm gonna save your number and connect tomorrow morning around 10:00. Okay, ma'am. 10:30. Okay, okay.
Speaker 0
97.41s
Okay.
Speaker 0
98.49s
10:30. Okay, by 11:00 I can call you if you're not calling me.
Speaker 1
101.55s
Okay okay fine thank you.
Speaker 0
103.81s
Thank you, thank you.