A
Call Intelligence
Mahesh with Vimal — Feb 21, 2026 11:09
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
5.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
40.0%
Personalization
4.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Vimal
Vimal did not attempt to close on call with Mahesh. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Mahesh.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Gujarati
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
paid
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
73% into call
Pitch Approach
Direct reference to inquiry
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:19 (19s)
Primary Language
English
Secondary Language
Gujarati
Code Switching
Low
Total Speaker Turns
11
Rep Words / Customer Words
32 / 10
Rep Longest Monologue
5s
Customer Longest Monologue
1s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Neutral | Referencing the program the customer enquired about. |
Key Moments
200:05
Identity Confirmation
Rep confirms he is speaking with Mahesh, establishing the correct contact.
00:14
Context Setting
Rep mentions the wellness and retreat program inquiry to establish the purpose of the call.
Topics Discussed
Wellness Program
Retreat Inquiry
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer acknowledges identity and listens. |
Call Transcript
Click to expand
Speaker 1
0.17s
Hello.
Speaker 0
1.29s
Hello.
Speaker 1
2.45s
Ha.
Speaker 0
3.33s
Ame speaking with Mahesh.
Speaker 1
5.19s
Ya
Speaker 0
5.97s
Ya Mahesh very good morning this is Vimal over here from IO Chennai.
Speaker 1
10.29s
Haloo
Speaker 0
11.23s
I O A I W O I O che ne.
Speaker 1
13.21s
Hu
Speaker 0
14.37s
Regarding the wellness and retreat program which you have enquired.
Speaker 1
18.33s
Cha koli liter.