A
Call Intelligence
None with Vimal — Jan 27, 2026 17:07
Deal Lost
Cold
Call History
4 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
0.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
female
Language Preference
English/Hindi
Brand Awareness
low
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
self
Lead Type
follow_up
Conversation Flow
Opening Type
direct_pitch
Opening Quality
average
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:31 (32s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
11
Rep Words / Customer Words
38 / 31
Rep Longest Monologue
4s
Customer Longest Monologue
5s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Outdated Lead
No, that wasn't recent. That was like months back, but okay.
|
time | Customer | No | acceptance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| health care services | Rep | -- | Negative | Rep asking if the customer was looking for health care recently. |
Key Moments
100:19
Customer correction
Customer clarifies that the inquiry is not recent, effectively ending the sales opportunity.
Discovery Questions
1
Q1
You went care for health care, right, recently?
Resistance Signals
2
No, not really
No, that wasn't recent
Confusion Signals
1
Avoid, okay, you spell it out
Topics Discussed
Lead verification
Brand identification
Timing of inquiry
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Polite greeting. |
| discovery | 2 | neutral | Correcting the rep about the recency of the lead. |
Call Transcript
Click to expand
Speaker 1
0.27s
Hello.
Speaker 0
2.63s
Hello.
Speaker 0
3.81s
Hanji.
Speaker 1
4.33s
Ma'am I got your requirement. I am from IO.
Speaker 0
10.25s
from
Speaker 1
10.99s
Io Wellness Center.
Speaker 0
14.35s
Achha.
Speaker 1
15.25s
Yeah. You went care for health care, right, recently?
Speaker 0
19.71s
No, not really. Avoid, okay, you spell it out, I W.
Speaker 1
23.91s
e ai dabalyu. ai o.
Speaker 0
25.69s
No, that wasn't recent. That was like months back, but okay.
Speaker 1
29.71s
Okay okay. Thank you.