A

Payal

Vimal · Sales Feb 14, 2026 — 13:32 0:20
DEAL LOST Warm

Conversion Prob.

30.0%

Rep Score

5.0/10

Call Attempts

5

Contact Attempts

5

Sentiment Analysis

😐

Agent

😐

Customer

Speaking Time

75.0%

Agent

25.0%

Customer

5.0/10

Rep Performance

0.0/10

Pitch Effectiveness

4.0/10

Engagement

30.0%

Conversion Prob.

3.0/10

Personalization

0.0/10

Technical Quality

Active Alerts

2
!

No Rapport or Discovery: Vimal

Vimal skipped both rapport building and needs discovery on call with Payal.

!

No Close Attempt: Vimal

Vimal did not attempt to close on call with Payal. Coaching opportunity.

AI Call Intelligence Summary

AI Generated

Bottom Line: Lead is still active and responsive, but no value has been established yet.

Coaching Opportunities

Agent identifies himself and the company (Aiwo) and references a previous text message.
No needs were discussed in this short logistics call.
No urgency creation — missed opportunity to drive action

AI Score Breakdown

Why these scores?

Rep Performance — 5.0/10

Handled the reschedule request professionally, though the opening was slightly accusatory regarding the text reply.

Pitch Effectiveness — 0.0/10

No pitch was attempted.

Customer Engagement — 4.0/10

Very short call, purely logistical, but the customer engaged enough to set a new time.

Lead Temperature — Warm

Customer is still willing to talk and suggested a specific day (Monday), indicating ongoing interest despite being busy.

Performance Radar

Customer Sentiment Arc

Talk Ratio

Call Journey

✗

Opening

Reference Previous

Fair

Agent identifies himself and the company (Aiwo) and references a previous text message.

✗

Discovery

0 questions asked

none

No needs were discussed in this short logistics call.

✗

Pitch

poor
✓

Objection Handling

1/1 handled

good

Customer is busy today but open to Monday.

✗

Close

poor

Sales Technique

Deal Status Deal Lost
Rep Confidence Medium
Script Adherence None
Value Stacking No
Urgency Creation Low
Objection Handling
100%
Follow-Up Committed

Rejection: Customer is busy today but open to Monday. Soft Rejection (Reschedule)

Sales Outcome

Deal Status Deal Lost
Rep Confidence Medium
Follow-Up Committed

Objections Raised

1 objection

Busy/Not a good time

Handled

"Actually I'm in the today so can we connect on Monday?"

time agreement/reschedule Good

Customer Intelligence

Language

English

Decision Maker

Likely Self

Readiness to Buy

Warm

Brand Awareness

Existing Lead

Lead Type

FOLLOW_UP

Contact History

5 attempts

Total Attempts

5

First Contact

Jan 31, 2026

Last Contact

Feb 14, 2026

Total Talk Time

2.4 min

Trust Signals

1
Agreement to connect on Monday

Resistance Signals

2
Previous texts were ignored
Current unavailability

Topics Discussed

Scheduling Communication history

Key Moments

1 moments

Customer reschedule request

Determines the outcome of the call as a 'to-be-continued' rather than a pitch or a hard rejection.

00:14

Call Dynamics

Duration

0:20

Speaker Turns

8

Rep Talk

75%

Customer Talk

25%

Rep Words

42

Customer Words

14

Interruptions

0

Filler Words

Low

Talk Ratio

Rep 75% Customer 25%
Customer 0.09s

hello

Rep 0.75s

aa payal vimal over here payal aa i o.

Customer 4.13s

From

Rep 4.87s

ai o e ai dabliu o.

Customer 6.85s

Aage

Rep 7.83s

Yeah, you okay to you can connect by next week. I texted you but you haven't replied yet, ma'am.

Customer 14.17s

Actually I'm in the today so can we connect on Monday?

Rep 18.19s

Ya sure okay thank you.