A
Call Intelligence
None with Vimal — Feb 05, 2026 15:46
Deal Lost
Warm
Call History
5 attemptsRep Performance
6.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
40.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English/Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Moderate
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
25% into call
Pitch Approach
Reference-based
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:20 (20s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
8
Rep Words / Customer Words
38 / 11
Rep Longest Monologue
10s
Customer Longest Monologue
1s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy / Call back later
so can you call me after some time?
|
time | Customer | Yes | agreement | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| wellness center and recruit program | Rep | -- | Neutral | Follow up on details requested during last consultation. |
Key Moments
200:05
Context Setting
Agent establishes credibility by referencing the specific Chennai wellness program and previous consultation.
00:17
Callback Request
Customer signals they are interested but currently unavailable, necessitating a reschedule.
Trust Signals
1
Customer acknowledges previous consultation
Resistance Signals
1
Customer asks to be called back later
Topics Discussed
Wellness Center
Recruit Program
Chennai Location
Follow-up Timing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Closing | 2 | neutral | Requests a callback due to being busy. |
Call Transcript
Click to expand
Speaker 1
0.29s
Hello
Speaker 0
0.83s
hello, vimal hoyar bhai, samayu.
Speaker 1
4.51s
from
Speaker 0
5.23s
Hi, I W O. You asked me to share the details, right? You are looking for someone else for the wellness center and recruit program in Chennai. Last time when we consulted.
Speaker 1
15.63s
yes yes
Speaker 1
17.17s
so can you call me after some time?
Speaker 0
18.75s
Sari okay maam.
Speaker 1
19.85s
Okay.