A
Call Intelligence
Payal with Vimal — Jan 31, 2026 17:03
Deal Lost
Cold
Call History
5 attemptsRep Performance
6.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
20.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Vimal
Vimal did not attempt to close on call with Payal. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Payal.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Influencer
Lead Type
outbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
none
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:29 (30s)
Primary Language
English
Code Switching
None
Total Speaker Turns
10
Rep Words / Customer Words
42 / 15
Rep Longest Monologue
7s
Customer Longest Monologue
2s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Decision Maker
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Need to check with another person
I'll check with him and get back to you.
|
authority | Customer | Yes | agreement and follow-up scheduling | Good |
Key Moments
200:07
Email Confirmation
Rep confirms the email address dineshgoyal@sunworld.in to ensure details reached the right place.
00:20
Decision Maker Deferral
Customer indicates she is not the sole decision maker and needs to consult 'him'.
Trust Signals
1
Customer confirms receipt/awareness of email
Resistance Signals
1
Deferring decision to another person
Topics Discussed
Email details
Follow-up scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledging the call. |
| Closing | 2 | neutral | Polite agreement to follow up. |
Call Transcript
Click to expand
Speaker 1
0.13s
hello
Speaker 0
0.63s
hello. uh payal vimal over here payal. i have shared the details in the mail. dineshgoyal@sunworld.in.
Speaker 1
9.11s
Okay.
Speaker 0
9.87s
o ya.
Speaker 0
15.99s
Ya ya definitely.
Speaker 1
17.19s
Yeah.
Speaker 1
20.03s
okay okay I'll I'll check with him and get back to you.
Speaker 0
22.69s
Sure ma'am, I can call you back on Monday or tomorrow.
Speaker 1
24.65s
Sure. Sure.
Speaker 0
26.39s
Okay. Thank you.