A
Call Intelligence
Payal with Vimal — Jan 31, 2026 15:27
Deal Lost
Cold
Call History
5 attemptsRep Performance
6.0/10
Pitch Effectiveness
3.0/10
Engagement
5.0/10
Conversion Probability
10.0%
Personalization
4.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Payal. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English/Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Influencer/Gatekeeper
Lead Type
new_inquiry
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
18% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
1:10 (71s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
21
Rep Words / Customer Words
118 / 58
Rep Longest Monologue
7s
Customer Longest Monologue
10s
Silence Gaps (>2s)
2 (max 4.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Wrong Person
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not for me
Actually this this was not for me someone else had like uh mentioned my number over there.
|
wrong person | Customer | Yes | information gathering | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| wellness center retreat chennai leela palace | Rep | -- | Neutral | Initial inquiry follow-up |
Key Moments
200:47
Identity Correction
Customer reveals she is not the one who made the inquiry, changing the lead status to a referral/third-party situation.
01:06
Tamil Code-Switch
Customer switches to Tamil to confirm she will ask the actual prospect and return the call.
Discovery Questions
2
Q1
when are you planning or like uh have you gone through the mail which I've shared with you?
Q2
when are you planning like which kind of month or something like that for a retreat program?
Trust Signals
1
Customer asks for the email to be resent to verify details.
Resistance Signals
1
Directly states the inquiry was not for her.
Confusion Signals
1
Unsure which email ID the mail was sent to.
Topics Discussed
Leela Palace Retreat
Email follow-up
Lead qualification
Contact verification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirms identity. |
| Discovery | 2 | neutral | Asks for email to be resent and clarifies she isn't the lead. |
| Closing | 3 | neutral | Agrees to pass on information. |
Call Transcript
Click to expand
Speaker 1
0.17s
Hello.
Speaker 0
0.93s
hello, am i speaking with payal?
Speaker 1
2.95s
Yes.
Speaker 0
3.71s
Ya payalos Vimala over here from IOLO.
Speaker 1
7.59s
from
Speaker 0
8.43s
ai o, a i w o.
Speaker 1
12.23s
yes.
Speaker 0
13.09s
Yeah, you enquire regarding the wellness center under retreation Chennai Leela Palace.
Speaker 0
22.23s
Yeah ma'am. So when are you planning or like uh have you gone through the mail which I've shared with you?
Speaker 1
29.03s
aa can you reshare the mail? I mean
Speaker 0
31.21s
Yeah.
Speaker 1
32.99s
by which ID of send mail.
Speaker 0
35.25s
Yeah, I can again reshare the mail. Okay.
Speaker 1
38.91s
okay.
Speaker 0
39.71s
Yeah. So when are you planning like which kind of month or something like that for a retreat program?
Speaker 1
47.13s
Actually this this was not for me someone else had like uh mentioned my number over there. If you can resend the mail uh I'll I'll talk to him and get back to you.
Speaker 0
53.67s
Recently
Speaker 0
57.23s
Yeah, sure, okay. I can share you the details and please just share me the details who is the right person to connect it. So it will be helpful for them. Thank you.
Speaker 1
66.33s
aayil aaskyum enn aayil get baak tu yoo.
Speaker 0
68.31s
Sure okay ma'am. Thank you.
Speaker 1
70.15s
Okay.
Speaker 0
70.33s
Okay.