A
Call Intelligence
None with Vimal — Feb 16, 2026 13:59
Deal Lost
Cold
Call History
2 attemptsRep Performance
5.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
3.0/10
Technical Quality
2.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Unknown
Language Preference
Hindi
Brand Awareness
low
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
likely_self
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
fair
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
54% into call
Pitch Approach
product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
escalation
Call Structure
Duration
0:51 (52s)
Primary Language
English
Secondary Language
Hindi
Code Switching
High
Total Speaker Turns
24
Rep Words / Customer Words
68 / 32
Rep Longest Monologue
5s
Customer Longest Monologue
2s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
communication
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Language barrier
No. nau. you are comfortable in hindi.
|
communication | Customer | Yes | alternative solution (callback) | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Neutral | The program the customer enquired about. |
| master health checkup | Rep | -- | Other | Mentioned as part of the service in Chennai. |
Key Moments
200:15
Language Preference Identification
Customer confirms they are not comfortable in English, changing the course of the call.
00:28
Purpose Clarification
Agent clarifies the call is regarding the 360 program inquiry.
Resistance Signals
2
Language barrier
Short responses
Confusion Signals
1
kis kaam ke liye phone gaya hai?
Topics Discussed
360 Program
Full Body Checkup
Language Preference
Chennai Location
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Customer asks 'Bataiye' and 'kis kaam ke liye phone gaya hai?' |
| closing | 2 | neutral | Customer thanks the agent after understanding the purpose. |
Call Transcript
Click to expand
Speaker 1
0.19s
hello.
Speaker 0
1.05s
hello.
Speaker 0
3.39s
Yeah, so this is the malware from iGo.
Speaker 0
7.51s
aasthakam dharmakarma.
Speaker 1
8.01s
Hello.
Speaker 1
10.47s
Bataiye.
Speaker 0
11.73s
ya darshan maa. are comfortable in english?
Speaker 1
15.39s
No.
Speaker 0
16.57s
nau. you are comfortable in hindi.
Speaker 1
19.33s
Yeah.
Speaker 0
20.19s
ya okay. ya i will ask one of our teammates to connect with you. over a call for india okay.
Speaker 1
27.23s
kis kaam ke liye phone gaya hai?
Speaker 0
28.89s
for three sixty program which you enquired.
Speaker 1
32.77s
This program.
Speaker 0
33.75s
three sixty program.
Speaker 1
36.25s
three sixty.
Speaker 0
37.13s
yaa tri siksti program en ai o.
Speaker 1
39.73s
Regarding
Speaker 0
41.03s
so guys inga full body checkup in chennai.
Speaker 1
45.61s
aa okay okay okay okay.
Speaker 0
47.81s
Yeah.
Speaker 1
48.03s
Okay thank you thank you very much.
Speaker 0
49.67s
Thank you.
Speaker 1
50.07s
I am not adjusted. Thank you.