A
Call Intelligence
None with Vimal — Feb 05, 2026 15:41
Deal Lost
Cold
Call History
6 attemptsRep Performance
4.0/10
Pitch Effectiveness
1.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Likely
Lead Type
new_inquiry
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Neutral
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
10% into call
Pitch Approach
Reactive
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:22 (22s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
8
Rep Words / Customer Words
21 / 34
Rep Longest Monologue
4s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Communication Preference
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy/Prefer Text
just send me details on WhatsApp please.
|
medium | Customer | Yes | compliance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| wellness center and written program | Customer | -- | Negative | Explaining the purpose of the call. |
Key Moments
200:07
Customer requests WhatsApp
Ends the possibility of a discovery call immediately.
00:18
Location confirmation
Customer confirms location is Chennai, which may impact their interest level.
Resistance Signals
2
Requesting WhatsApp instead of talking
Claiming not to have received previous messages
Confusion Signals
1
Customer asks where the business is based out of
Topics Discussed
Wellness Program
WhatsApp Communication
Location (Chennai)
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | negative | Asks 'what is this regarding please?' |
| Middle | 2 | neutral | Requests WhatsApp details. |
| Closing | 3 | neutral | Acknowledges location (Chennai) and ends call. |
Call Transcript
Click to expand
Speaker 0
0.51s
Yeah boss what is this regarding please?
Speaker 1
2.97s
regarding wellness center and written program which you have enquired.
Speaker 0
7.75s
just send me details on WhatsApp please.
Speaker 1
10.73s
shaadiyoon vaatsapp as well as mei.
Speaker 0
14.09s
Yeah, you just send me a WhatsApp. I haven't got any WhatsApp. Okay. And where is this based out of?
Speaker 1
16.87s
okay.
Speaker 1
18.63s
Chennai.
Speaker 0
20.79s
Okay, let me see.
Speaker 1
21.79s
Yeah.