A
Call Intelligence
Manu with Vimal — Feb 05, 2026 15:40
Deal Lost
Cold
Call History
6 attemptsRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
3Low Performance: Vimal
Vimal scored 2.0/10 on call with Manu. Review recommended.
No Close Attempt: Vimal
Vimal did not attempt to close on call with Manu. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Manu.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
none
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
potential
Lead Type
follow_up
Conversation Flow
Opening Type
warm_callback
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:15 (16s)
Primary Language
English
Code Switching
None
Total Speaker Turns
8
Rep Words / Customer Words
20 / 3
Rep Longest Monologue
3s
Customer Longest Monologue
1s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| wellness center services | Rep | -- | Neutral | Introduction of company name |
Key Moments
200:03
Identity Confirmation
Rep confirms he is speaking with Manu.
00:12
Company Introduction
Rep identifies the call source as IO Wellness Center before the call ends.
Topics Discussed
Identity verification
Company introduction
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer simply acknowledges identity with 'Yeah'. |
Call Transcript
Click to expand
Speaker 0
2.67s
Hello.
Speaker 1
2.69s
Hello.
Speaker 0
3.41s
I stick with Manu.
Speaker 1
4.21s
Yeah.
Speaker 1
5.81s
regarding
Speaker 0
7.07s
regarding i o.
Speaker 1
11.35s
regarding
Speaker 0
12.63s
Regarding wellness center, I'm connecting from IO wellness center.