A
Call Intelligence
None with Vimal — Jan 31, 2026 16:37
Deal Lost
Cold
Call History
6 attemptsRep Performance
4.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
10.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Likely
Lead Type
campaign
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Start
50% into call
Pitch Approach
Reactive
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:26 (26s)
Primary Language
English
Secondary Language
Hindi
Code Switching
None
Total Speaker Turns
9
Rep Words / Customer Words
51 / 12
Rep Longest Monologue
6s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Time/Inconvenience
just send me a whatsapp boss.
|
time | Customer | Yes | compliance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| retreat | Rep | -- | Negative | Introduction and explanation of services. |
Key Moments
200:11
Customer clarification
Customer did not immediately recognize the brand or reason for the call.
00:23
Request for WhatsApp
The moment the synchronous sales attempt ended and moved to asynchronous communication.
Resistance Signals
2
Short responses
Requesting to move to WhatsApp immediately
Confusion Signals
1
regarding what?
Topics Discussed
Aiwo Wellness
Aiwo Retreat
Form fill follow-up
WhatsApp communication
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer asks 'regarding what?' |
| Closing | 2 | neutral | Customer requests WhatsApp and ends call politely. |
Call Transcript
Click to expand
Speaker 0
0.65s
Hello. I am speaking with
Speaker 1
1.89s
regarding
Speaker 0
4.05s
regarding i o wellness. i calling from i o retreat. my name is bimal. you ask me to connect with you.
Speaker 1
10.05s
Thanks.
Speaker 1
11.89s
regarding what?
Speaker 0
13.41s
health issues are like wellness and retreat. you have filled the form.
Speaker 0
18.61s
ya, and asked to connect by this week. last time when i connected with you.
Speaker 1
23.27s
just send me a whatsapp boss. thank you.
Speaker 0
25.91s
thank you.