A
Call Intelligence
Manoj with Vimal — Jan 24, 2026 16:05
Deal Lost
Cold
Call History
6 attemptsRep Performance
5.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
10.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Vimal
Vimal did not attempt to close on call with Manoj. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Manoj.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
English
Brand Awareness
none
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
likely_self
Lead Type
outbound
Conversation Flow
Opening Type
other
Opening Quality
fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
34% into call
Pitch Approach
direct_introduction
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:17 (17s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
8
Rep Words / Customer Words
24 / 13
Rep Longest Monologue
7s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not a good time
First just call me next week yaar.
|
time | Customer | Yes | compliance | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| wellness center and retreat | Rep | -- | Negative | Company introduction |
Key Moments
100:13
Customer deferral
The customer stops the pitch and requests a callback, ending the sales opportunity for this specific call.
Resistance Signals
2
interruption
request_to_call_later
Topics Discussed
Introduction
Callback scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Confirming identity. |
| pitch | 2 | neutral | Interrupts to ask for a later call. |
Call Transcript
Click to expand
Speaker 1
0.67s
Hello.
Speaker 0
1.47s
hello.
Speaker 1
3.05s
Yeah.
Speaker 0
3.79s
enna speaking with you manu?
Speaker 1
5.67s
yes.
Speaker 0
6.35s
Yeah, Manoj, this is Vimal over here from Ivo Wellness Center and Retreat. We are doing.
Speaker 1
13.59s
First just call me next week yaar. Thank you.
Speaker 0
15.51s
Yeah, sure. Okay, thank you.