A
Call Intelligence
Raju Grover with Vimal — Feb 19, 2026 16:38
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
3.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
3No Close Attempt: Vimal
Vimal did not attempt to close on call with Raju Grover. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Raju Grover.
Low Performance: Vimal
Vimal scored 3.0/10 on call with Raju Grover. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
None
Brand Sentiment
Neutral/Dismissive
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Primary
Lead Type
inbound
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
warm_callback
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
60% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:26 (27s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
13
Rep Words / Customer Words
48 / 10
Rep Longest Monologue
4s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Lead Validity
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Did not enquire
Yeah, you enquired about the seven days verification program with us. No.
|
not interested / no lead validity | Customer | No | reference crm data | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Other | Mentioned as the reason for the call based on lead data. |
Key Moments
100:20
Denial of Inquiry
The customer denies the core premise of the call, effectively ending the sales opportunity immediately.
Resistance Signals
3
Direct denial of inquiry
Short, one-word answers
Abrupt tone
Confusion Signals
2
What?
Hello?
Topics Discussed
Lead Inquiry
Seven Days Verification Program
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer asks 'What?' when agent introduces himself. |
| Discovery/Pitch | 2 | neutral | Customer repeatedly says 'No' to the inquiry claim. |
Call Transcript
Click to expand
Speaker 0
0.83s
high ticket-ukku mattum thaan payirukkom. hello. adhukku matra time.
Speaker 1
3.13s
Hello.
Speaker 0
3.31s
Hello.
Speaker 1
4.01s
Raju gaaru? Yes.
Speaker 0
6.03s
This is Vimal over here from Aivo. I'm a senior health mentor over here.
Speaker 1
10.49s
What?
Speaker 0
11.45s
vimala over here from i o. i am a senior health mentor over here.
Speaker 1
15.99s
Yes.
Speaker 0
16.79s
Yeah, you enquired about the seven days verification program with us.
Speaker 1
20.57s
No.
Speaker 0
22.01s
I got your details over here.
Speaker 1
23.49s
No.
Speaker 0
25.03s
Okay.
Speaker 1
25.99s
Hello.