A
Call Intelligence
Vikas with Vimal — Feb 04, 2026 16:42
Deal Lost
Warm
Call History
2 attemptsRep Performance
4.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
20.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Vikas.
No Close Attempt: Vimal
Vimal did not attempt to close on call with Vikas. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
new_inquiry
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
35% into call
Pitch Approach
Reference-based
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:22 (22s)
Primary Language
English
Code Switching
None
Total Speaker Turns
7
Rep Words / Customer Words
34 / 5
Rep Longest Monologue
6s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Neutral | Mentioned as the reason for the call based on a previous inquiry. |
Key Moments
100:08
Inquiry Reference
Agent establishes the context of the call by referencing a 7-day retreat inquiry.
Trust Signals
1
Customer confirms identity and listens to the agent's premise.
Topics Discussed
Wellness Center
7-day Retreat
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer confirms identity. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello. Hello.
Speaker 0
0.75s
Hello.
Speaker 0
2.87s
Hello.
Speaker 0
5.13s
halo, am i speaking with vikas?
Speaker 1
7.47s
Yes.
Speaker 0
8.59s
Because this Vimal over here from I U U enquired about the health faction.
Speaker 0
16.37s
health care center. wellness center. it was a wellness center. we engaged for a retreat right for seven days.