A
Call Intelligence
None with Vimal — Jan 30, 2026 10:44
Deal Lost
Cold
Call History
12 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
5.0/10
Conversion Probability
20.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
12
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Existing Lead
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
customer_thinking
Call Structure
Duration
0:54 (55s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
21
Rep Words / Customer Words
68 / 84
Rep Longest Monologue
8s
Customer Longest Monologue
8s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
No Need
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Reports are normal/No problem found
Doctor paarthaa avar onnume illa ellaam correct-aa irukkungiraaru.
|
product_fit | Customer | Yes | deferral to expert | Average |
Key Moments
300:03
Customer reveals doctor's verdict
The customer states the doctor found nothing wrong, which creates a 'no-need' barrier for the sale.
00:27
Customer expresses disappointment
Customer mentions that what they expected (a diagnosis/finding) wasn't there, indicating a lack of clarity on their health issue.
00:48
Agent's commitment to check
Agent keeps the lead alive by offering to consult their own 'channel' or doctor.
Discovery Questions
2
Q1
Sir doctor paatheengalaa sir? (Sir, did you see the doctor?)
Q2
ungaloda test ellame vandhuruchungala? (Have all your tests arrived?)
Trust Signals
2
Sharing medical report details
Willingness to wait for agent's internal check
Resistance Signals
1
Belief that there is no problem to solve since the doctor said everything is correct
Confusion Signals
1
Customer seems confused why he feels symptoms if reports are normal
Topics Discussed
Doctor consultation results
Diabetes
Digestive issues
Test reports
Internal consultation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Greeting and answering the agent's query. |
| Discovery | 2 | negative | Customer expresses that the doctor found nothing wrong ('onnume illa'), which wasn't what he expected ('Namma enna ethirpaarththomo athu kidaiyilla'). |
| Closing | 3 | neutral | Agrees to let the agent check with the doctor. |
Call Transcript
Click to expand
Speaker 0
0.25s
Hello.
Speaker 1
0.65s
Hello.
Speaker 0
1.35s
Aa sollunga.
Speaker 1
1.97s
Sir doctor paatheengalaa sir?
Speaker 0
3.67s
Doctor paarthaa avar onnume illa ellaam correct-aa irukkungiraaru. Ithu diabetes-um pulistham-um irukkumaa irukku. Athu konjam kurainga appadinu sollanum.
Speaker 1
11.29s
Okay okay okay sir, ungaloda test ellame vandhuruchungala? Kudukkiralaam, ellame vandhuruchungala? Okay okay okay sir.
Speaker 0
15.87s
Kudukkuralaam. Ellaam vara vichaarangal. Okay.
Speaker 0
19.69s
Omaiyai thirukkudhu ok thaan onnum prachannai illa.
Speaker 1
22.79s
Mm naan mm mm mm okay sir
Speaker 0
27.09s
Namma enna ethirpaarththomo athu kidaiyilla.
Speaker 1
29.09s
Appadingala?
Speaker 0
29.91s
Aamaa edhaavathu onnu irukkum vishayam irukkumnaa adhai ellaam vera paarkka mudiyaathu.
Speaker 1
34.29s
Sari okay sir, naan vera edhaachum enga side-la irundhu panna mudiyumaannu naan paakkuren sir, saringala.
Speaker 0
34.77s
Athu naan.
Speaker 0
38.21s
Mm, athu saalaa alaa.
Speaker 1
40.71s
Okay sir.
Speaker 0
42.03s
Edhaavathu oru vishayam irunthathunna namma adha sari panni kondu polaamnu kondu polaam.
Speaker 1
45.11s
Mm adhu
Speaker 0
45.41s
Athu complete panna mudiyaama pannikkithu.
Speaker 1
48.95s
Okay sir naan adhu kettu paarkkiren doctor-tayum edhaachum irukka namma channel-la sarigala.
Speaker 0
49.61s
Sari naan adhu kettu paarkkiren.
Speaker 0
52.51s
Sari