A
Call Intelligence
None with Vimal — Jan 28, 2026 16:03
Deal Lost
Warm
Call History
12 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
70.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
12
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High (Arriving for appointment)
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Functional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:18 (19s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
7
Rep Words / Customer Words
42 / 16
Rep Longest Monologue
8s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:03
Floor Confirmation
Rep confirms the office is on the 5th floor.
00:13
Tower Confirmation
Rep clarifies it is Tower 1, not Tower 2.
Trust Signals
1
Customer is physically present at the tower location
Confusion Signals
1
Confusion over which tower (Tower 1 vs Tower 2)
Topics Discussed
Directions
Office Location
Appointment Timing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Seeking directions. |
| Closing | 2 | neutral | Confirming location. |
Call Transcript
Click to expand
Speaker 1
0.67s
Hello.
Speaker 0
0.77s
Hello, aa vandhuttomma, andha towerla endha floorma?
Speaker 1
3.57s
Anjaavadhu maadhiri sir, anjaavadhu maadhiri vandhuttu munnaadi sollunga, indha maadhiri aindhu o'clock vara sollirundhen sir, adhu irukkunnu sollunga, book pannirukkaam appa.
Speaker 0
11.27s
Tower onnaa tower twovaamaa?
Speaker 1
13.15s
Tower onnu sir first one Tower onnula fifth place
Speaker 0
15.89s
Ithu pindhu thulli illaiyaa?
Speaker 1
17.65s
Ippodhu theriyala.