A
Call Intelligence
None with Vimal — Jan 28, 2026 11:54
Deal Closed
Hot
Call History
12 attemptsRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
100.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Appointment Fixed
Purchase Date
Jan 28, 2026
Calls Before Closure
12
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral/Functional
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Functional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
other
Call Structure
Duration
0:14 (15s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
7
Rep Words / Customer Words
24 / 36
Rep Longest Monologue
2s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| in-person appointment | Rep | -- | Positive | Confirming the booking and arrival time. |
Key Moments
200:08
Booking Confirmation
Customer confirms 'Naan inga book pannitten' (I have booked here), moving the lead to a closed/appointment fixed state.
00:12
Floor Verification
Customer asks for the specific floor, indicating intent to show up.
Trust Signals
2
Customer confirms they have booked
Customer asks for specific floor details
Confusion Signals
1
Brief confusion about the 'second call' status
Topics Discussed
Location confirmation
Booking status
Appointment time
Floor number
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Clarifying location and previous call status. |
| Closing | 2 | positive | Confirming the booking and floor details. |
Call Transcript
Click to expand
Speaker 1
0.69s
Aa call pannunga.
Speaker 0
2.03s
Aa adhaan sir andha location naan appa confirm panni call pannikkonga appa neenga second callla irundheengala appuram neengale kettenganna anuppichukkonga.
Speaker 1
4.17s
Confirm vandhu call pannidunga appa neenga second call-la appadi.
Speaker 1
7.63s
Aamaa okay maaam naan inga book pannitten.
Speaker 0
8.37s
Naan inga book pannitten neenga vandhukkalaam. Saringala? Por o clock vandhukkalaam. Okay.
Speaker 1
10.33s
Ok.
Speaker 0
12.05s
Fifth floor sir?