A
Call Intelligence
None with Vimal — Jan 28, 2026 09:51
Deal Lost
Warm
Call History
12 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
80.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
12
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Existing Customer/Patient
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
follow_up
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:21 (22s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
10
Rep Words / Customer Words
38 / 32
Rep Longest Monologue
6s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| medical appointment/results | Customer | -- | Interested | Checking if results are ready and if an appointment is available today. |
Key Moments
200:02
Customer mentions waiting for results.
Establishes the purpose of the call and the customer's current stage in the journey.
00:14
Rep asks for a minute to check the schedule and promises a callback.
Sets a clear immediate next step for the relationship.
Trust Signals
2
Customer proactively called back
Customer is following up on results
Topics Discussed
Appointment scheduling
Test results
Doctor availability
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Inquiring about the callback. |
| Middle | 2 | neutral | Asking about results and doctor availability. |
| Closing | 3 | neutral | Agrees to wait for a callback in two minutes. |
Call Transcript
Click to expand
Speaker 1
0.33s
Hello
Speaker 0
0.73s
Hello sir call pannirundheenga sir.
Speaker 1
2.03s
Aamaamma, innaikku thaan appointment ninaichu vandhuchumma result evening, adhaan ungalukku phone pannen.
Speaker 0
5.51s
Vandhuruchchaa?
Speaker 1
6.47s
Aama, neenga Doctor Appa Maari innaikku vera kaalai konjam paarungalen.
Speaker 0
9.87s
Innaikku edhaachum irukkaannu paarkkattaa? Oru minute.
Speaker 1
11.09s
Aa paarunga.
Speaker 1
12.43s
Aa sari.
Speaker 0
14.53s
Sir innaikku irandu samayam paarkka solluppo, paarkka solluppo. Okay, appa naan rendu minutes-la call pannikkum sir, okay.
Speaker 1
20.35s
Right okay.