A
Call Intelligence
Abdul with Vimal — Jan 27, 2026 10:03
Deal Lost
Warm
Call History
12 attemptsRep Performance
9.0/10
Pitch Effectiveness
7.0/10
Engagement
8.5/10
Conversion Probability
90.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
12
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Existing Customer
Brand Sentiment
Neutral/Trusting
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
returning_customer
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Approach
Consultative coordination
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
1:18 (79s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
26
Rep Words / Customer Words
142 / 108
Rep Longest Monologue
10s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Service Issue
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Missing Report
Adhaan ellaam vandhuchu indha omega varala.
|
service issue | Customer | Yes | explanation/transparency | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| doctor consultation | Rep | -- | Positive | Scheduling a follow-up consultation. |
| omega 3 | Customer | -- | Other | Customer inquiring about missing Omega test results. |
Key Moments
300:07
Offline Preference
Customer confirms he will visit the clinic in person, indicating higher commitment.
01:05
Omega Timeline Clarification
Agent clarifies that Omega tests take 4 days, resolving customer's concern about the 'missing' result.
01:14
Appointment Confirmation
Customer agrees to proceed with the consultation even while waiting for the final report.
Discovery Questions
2
Q1
neenga idhu online-la edukkureengala illa offline vandhu edukkureengala?
Q2
Neenga eppa sir convenience-aa iruppeenga?
Trust Signals
2
Customer willing to come offline for appointment
Customer agrees to see doctor even before one specific report arrives
Resistance Signals
1
Mention of missing report ('Omega varala')
Confusion Signals
1
Customer wasn't sure if he should see the doctor before or after the Omega result.
Topics Discussed
Doctor Appointment
Online vs Offline Consultation
Test Results
Omega Test
Scheduling
Email Delivery of Reports
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Answering the call and identifying the agent. |
| Middle | 2 | neutral | Inquiring about missing Omega results. |
| Closing | 3 | positive | Agreed on appointment time and next steps. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello, aa sollunga Ma'am.
Speaker 0
2.09s
Aa Abdul, ungalukku andha doctor appointment irukkulla, neenga idhu online-la edukkureengala illa offline vandhu edukkureengala?
Speaker 1
7.49s
Illa offline-laye edukkuren, mudhalaaga idhu result varalaiyaa?
Speaker 0
10.75s
Result-aa result ungalukku vandhirukkum mail-la, naan vena en site-laam download panni anuppuren.
Speaker 1
14.55s
Omegaavaa?
Speaker 0
15.49s
Aa result-aa vandhirukkum ungalukku.
Speaker 1
18.33s
Varalaiyamma, thank you paakuren.
Speaker 0
20.15s
Seri okay naan download pannirunnen ippodhu.
Speaker 1
22.39s
Appa ammai eppa puduveenga? Naalaikku naalaikku.
Speaker 0
24.39s
Appointment appointment naangu
Speaker 0
27.55s
Okay.
Speaker 0
29.73s
Neenga eppa sir convenience-aa iruppeenga?
Speaker 1
33.03s
Naalaikku ennu sonnaal eppa sonnaalum sari innaikku vitturunga naalaikku eppa sonnaalum sari.
Speaker 0
35.79s
Naalaikka naalaikku pannirendu irandu irandu-la enna time available-aa irukkunnu sollunganna doctor availability check pannittu confirm pannurom.
Speaker 1
40.71s
Check panna sollunga andha time ellaam podanum okay.
Speaker 0
43.17s
Sari okay, naalaiku oru naalaiku oru rendu o'clock illana moonu o'clock vaikkirungal.
Speaker 1
48.33s
Aa okay.
Speaker 0
49.21s
Sari okay, naan check pannikkiren, rendu illa moonu irukkaangalo appadi check pannittu enna solren. Reports naan check pannuren, appadi en side-la reflect aaguchunna naan eduthu aamichu solren, ungalukku vandhurukkanum, naan en paatheenganna en side-la minus factor irukku sarigala.
Speaker 1
54.07s
Aa okay
Speaker 1
59.61s
Adhaan ellaam vandhuchu indha omega varala. Andha omega kooda neenga
Speaker 0
61.43s
Varalainga sir.
Speaker 1
63.43s
Aa
Speaker 1
64.47s
Ode saadhaan.
Speaker 0
65.09s
Omega mattum naangu days aagum.
Speaker 1
67.59s
Sari, adhu vandha piragudhaane doctor-ai paakkanumaa? Adhukku munnaadi paakkanumaa?
Speaker 0
69.59s
Doctor paathukkalaamaa? Pannalaamaa sir? Namma ippo naangu days finish pannikkalaamaa? Aa pannidalaam sari okay okay.
Speaker 1
71.13s
Andha maathiri paathukkalaam.
Speaker 1
73.59s
Pannikkalaamaa?
Speaker 1
74.33s
Aa pannidalaam.
Speaker 0
77.51s
Appadi pannidalaam okay thanks.