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Call Intelligence

None with Vimal — Jan 24, 2026 15:13

Deal Lost Warm
Customer None
Phone +919791775555
Rep Vimal
Team Sales
Date 2026-01-24 15:13
Duration 1:06
Source None

Call History

12 attempts
Total Attempts12
First CallJan 23, 2026
Last CallJan 30, 2026
Total Talk Time5.4 min
Rep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
7.5/10
Conversion Probability
90.0%
Personalization
7.0/10
Technical Quality
8.0/10

Active Alerts

1
!

No Close Attempt: Vimal

Vimal did not attempt to close on call with None. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 12
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Existing Customer
Brand Sentiment Neutral/Slightly Confused
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Self
Lead Type inbound

Conversation Flow

Opening Type direct_pitch
Opening Quality Good
Rapport Building Missing
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 2
Pitch Start 45% into call
Pitch Approach Educational
Closing Attempt No
Closing Technique None
Call Ending natural_end

Call Structure

Duration 1:06 (67s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 31
Rep Words / Customer Words 138 / 64
Rep Longest Monologue 7s
Customer Longest Monologue 6s
Silence Gaps (>2s) 0 (max 1.5s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence High
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Clarity/Understanding

Objections

1
Objection Category Raised By Handled Technique Quality
Report is difficult to understand
Ippa andha first report-la vandhurukku adhu red ellaam irukku, adhellaam vandhu eppadi ungalukku pidikkala?
 product complexity Customer Yes value proposition (ai report) Excellent

Products Discussed

3
Product Mentioned By Price Customer Reaction Context
omega 3 Rep -- Neutral Discussing the delay in results.
ai-generated health report Rep -- Positive Explaining how it simplifies complex medical data.
doctor consultation Rep -- Committed Mentioned as the next step once all reports arrive.

Key Moments

3
00:06
Omega 3 Delay Explanation
Sets expectations for the timeline of the final consultation.
00:22
Customer mentions 'Red' markers
Identifies the customer's primary anxiety point regarding their health status.
00:47
AI Report Pitch
The core value proposition that keeps the customer engaged despite the confusion of the raw report.

Discovery Questions

2
Q1 Edhaavadhu doubts irukkungala sir? (Do you have any doubts, sir?)
Q2 A report-ungureengala, adhu ennadhu? (You are asking about the A report, what is that?)

Trust Signals

2
Customer asks clarifying questions about the 'A report'
Customer agrees to wait for the consolidated consultation

Resistance Signals

1
Customer expresses frustration that the report is hard to read ('puriyala')

Confusion Signals

1
Ippa andha first report-la vandhurukku adhu red ellaam irukku... eppadi? (There are red marks in the first report... how/why?)

Topics Discussed

Test report status Omega 3 testing Thyrocare reports AI-generated health insights Doctor consultation scheduling Thyroid health

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Concerned about missing reports and red markers in current report.
Middle 2 neutral Does not understand the technical layout of the Thyrocare report.
Closing 3 neutral Satisfied with the explanation that an AI report and doctor will explain everything.

Call Transcript

Click to expand
Source File +919791775555 24-1-2026, 3-13-15pm.mp3
Transcript +919791775555_24-1-2026,_3-13-15pm_transcript.json
Ingested 2026-03-01 11:21
Call ID #20580