A
Call Intelligence
None with Vimal — Jan 23, 2026 10:08
Deal Lost
Warm
Call History
12 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
90.0%
Personalization
5.0/10
Technical Quality
6.0/10
Active Alerts
2No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with None.
No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
12
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Existing Customer
Brand Sentiment
Neutral/Expectant
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Functional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Service Coordination
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:36 (37s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
15
Rep Words / Customer Words
82 / 38
Rep Longest Monologue
7s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| doctor consultation | Customer | -- | Positive | Discussion regarding the delivery of test results and scheduling the follow-up doctor visit. |
Key Moments
200:05
Timeline Confirmation
Agent clarifies that reports will take 2-3 days, likely arriving by Tuesday.
00:27
Delivery Method Agreement
Agent confirms reports will be sent via both Email and WhatsApp, satisfying the customer's query.
Trust Signals
1
Customer asks for specific delivery channels (WhatsApp).
Confusion Signals
1
Customer asks twice about how the report will be delivered (WhatsApp vs Email).
Topics Discussed
Report Delivery Timeline
Doctor Consultation Scheduling
WhatsApp/Email Communication
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Inquiring about delayed or pending reports. |
| Middle | 2 | neutral | Listening to the agent's explanation of the timeline. |
| Closing | 3 | positive | Accepts the Tuesday timeline and WhatsApp delivery method. |
Call Transcript
Click to expand
Speaker 0
0.19s
Hello.
Speaker 1
1.33s
Hello.
Speaker 0
1.99s
Aa sunnu sir
Speaker 1
2.93s
Aa namma report-la eppama varum.
Speaker 0
5.31s
Aa rendu irandu moonu days aagum sir, Monday-um illaiya? So mostly adhukkulla Tuesday vandhuranum.
Speaker 0
11.11s
Appuram doctor consultation right consultation irukkum.
Speaker 1
13.73s
Reports eppadi varum namakku WhatsApp varuma eppadi?
Speaker 0
16.35s
Ungalukku online-laye naan share panren sir, romba student eduthukkonga ungalukku, doctor consultation-laye naan ungalukku availability paarthu ungalukku schedule panren, adhu vandhadhukku appuram.
Speaker 1
24.13s
Sari.
Speaker 0
24.77s
Illa alla.
Speaker 1
25.03s
Illa illa reports vandhu WhatsApp-la varum ippa namma.
Speaker 0
27.53s
Aa aama sir, ungalukku maillayum varum, naan ungalukku WhatsApp-la poi anuppichu viduren, naan collect panni anuppichu viduren sir ungalukku.
Speaker 1
32.91s
Sarippa okay.
Speaker 0
33.69s
Okay sir, idhaavadhu neenga call pannunga sariya?
Speaker 0
36.05s
Aavadhu sir thank you.