A
Call Intelligence
Sundaranand with Vimal — Feb 11, 2026 12:47
Deal Lost
Cold
Call History
3 attemptsRep Performance
2.0/10
Pitch Effectiveness
1.0/10
Engagement
3.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
3.0/10
Active Alerts
4Poor Objection Handling: Vimal
Vimal handled only 0% of 2 objections on call with Sundaranand.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Sundaranand.
Low Performance: Vimal
Vimal scored 2.0/10 on call with Sundaranand. Review recommended.
No Close Attempt: Vimal
Vimal did not attempt to close on call with Sundaranand. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Tamil
Brand Awareness
High
Brand Sentiment
Neutral/Critical
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Decision Maker
Lead Type
b2c
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
30% into call
Pitch Approach
Reactive
Closing Attempt
No
Closing Technique
None
Call Ending
polite_decline
Call Structure
Duration
1:32 (93s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
31
Rep Words / Customer Words
48 / 184
Rep Longest Monologue
4s
Customer Longest Monologue
15s
Silence Gaps (>2s)
2 (max 10.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
No
Total Objections
2
Handled Successfully
0
Handling Rate
0%
Dominant Category
Price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Too expensive
I'm not going for that expensive. Actually I wanted HP180 I've got it done outside.
|
price | Customer | No | agreement/pivot | Poor |
|
Lack of funds
And they are short of funds and all they won't be able to afford whatever you're saying.
|
price | Customer | No | passive acceptance | Poor |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | 18000.00 | Negative | Previous discussion follow-up |
| hba1c | Customer | -- | Neutral | Customer mentions they got this done outside instead. |
Key Moments
200:28
Direct Price Rejection
Customer explicitly states the service is too expensive and he has already used a competitor.
01:10
Affordability Argument
Customer explains that for his age group and financial status, the product is not viable.
Resistance Signals
3
Price objection
Already purchased elsewhere
Generalization of unaffordability
Confusion Signals
1
Audio/Connection issues at 00:43
Topics Discussed
Blood tests
HbA1c
Pricing
Preventive health
Affordability for seniors
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Greeting and identification. |
| Middle | 2 | neutral | Explaining why the price is too high and that he went elsewhere. |
| Closing | 3 | neutral | Politely ending the call by stating it's not for everyone. |
Call Transcript
Click to expand
Speaker 0
0.17s
Hello. Hello. I am speaking Sundaran.
Speaker 1
0.21s
Hello
Speaker 0
2.59s
Vimal O S welcome are you?
Speaker 1
4.59s
So, it's come out. In the demo, it's one minute, one second.
Speaker 0
10.03s
Ya.
Speaker 1
10.57s
Thank you.
Speaker 1
22.19s
hello yes sir?
Speaker 0
23.03s
ya sundaranand red.
Speaker 1
24.33s
He wants the subject.
Speaker 0
25.99s
regarding the blood test which we discussed earlier from I.
Speaker 1
28.77s
I'm not going for that expensive. Actually I wanted HP180 I've got it done outside.
Speaker 0
34.47s
Okay.
Speaker 1
34.65s
Okay, thank you. See, definitely some people can benefit from that.
Speaker 1
38.35s
But what happens is if you're looking for somebody, you know,
Speaker 1
41.43s
Hanna volume lease naa?
Speaker 0
43.19s
Hello.
Speaker 1
43.63s
I have to restrict you from 800,000 batteries. 18,000 are only the approved number. To be honest. That's a different one. That's a different one.
Speaker 0
51.29s
That's a different tool, that's a different thing. So we are completely focused upon preventing.
Speaker 1
53.95s
One one one one one.
Speaker 1
56.97s
Hello?
Speaker 0
57.91s
They are focusing upon preventive tests, which you are saying is a very much basic test. Only some basic panels are covered.
Speaker 1
64.01s
idippanam age groups. so for example, suppose sam people like me who are above fifteen. ok.
Speaker 0
70.19s
Hmm.
Speaker 1
70.65s
And they are short of funds and all they won't be able to afford whatever you're saying. So it depends.
Speaker 1
76.39s
Young people, yes, definitely because lifestyle is because of pressure and all that they can go for that and because they will be earning so much. But not all can.
Speaker 0
86.35s
Okay.
Speaker 1
87.69s
Okay sir.
Speaker 0
88.35s
Okay sir.
Speaker 1
89.23s
Thank you, thank you.
Speaker 0
89.63s
extra.
Speaker 0
92.29s
Correct.