A
Call Intelligence
Anand Sundaaranand with Vimal — Feb 09, 2026 16:42
Deal Lost
Warm
Call History
3 attemptsRep Performance
6.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
20.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Anand Sundaaranand.
No Close Attempt: Vimal
Vimal did not attempt to close on call with Anand Sundaaranand. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
follow_up
Conversation Flow
Opening Type
warm_callback
Opening Quality
Average
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:20 (20s)
Primary Language
English
Code Switching
None
Total Speaker Turns
10
Rep Words / Customer Words
28 / 34
Rep Longest Monologue
3s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
I'm busy right now
actually I'm gonna miss something. Can you call me about an hour or so later please?
|
time/urgency | Customer | Yes | agreement/compliance | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| health care services | Customer | -- | Neutral | Introduction of the company |
Key Moments
100:12
Customer callback request
The customer terminates the current interaction due to a time conflict, setting a specific follow-up window.
Resistance Signals
1
Busy/Time constraint
Topics Discussed
Identity verification
Company introduction
Scheduling follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer answers and asks for clarification on who is calling. |
| Closing | 2 | neutral | Customer politely asks for a callback later. |
Call Transcript
Click to expand
Speaker 0
0.37s
Hello?
Speaker 1
0.95s
Hello.
Speaker 0
2.37s
Yes sir.
Speaker 1
3.13s
oh yeah, there's a similar over here from IO.
Speaker 1
6.41s
aam speaking with aanand. sundaaranand.
Speaker 0
8.83s
You're calling from where?
Speaker 1
10.07s
hai o health care.
Speaker 0
12.21s
actually I'm gonna miss something. Can you call me about an hour or so later please?
Speaker 1
15.81s
Yeah, sure.
Speaker 0
16.67s
I mean the process I think I made that. Okay okay okay. Thank you thank you.
Speaker 1
18.49s
Okay okay okay okay okay.