A
Call Intelligence
Riddhiya with Vimal — Feb 18, 2026 15:13
Deal Lost
Warm
Call History
5 attemptsRep Performance
5.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
40.0%
Personalization
4.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Vimal
Vimal did not attempt to close on call with Riddhiya. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Riddhiya.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Moderate
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
46% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:23 (24s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
11
Rep Words / Customer Words
31 / 24
Rep Longest Monologue
5s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.5s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Timing/Connectivity
Connectivity Can I call you in some time? I don't remember, but I'll just call you.
|
logistics | Customer | Yes | agreement | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Neutral | Regarding a three sixty degree health checkup you enquired recently. |
Key Moments
100:18
Customer requests callback
Ends the current sales attempt but maintains the lead for future follow-up.
Resistance Signals
2
Connectivity issues
Can I call you in some time?
Confusion Signals
1
I don't remember
Topics Discussed
360 degree health checkup
Connectivity issues
Callback request
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Closing | 2 | neutral | Requests a callback due to connectivity/timing issues. |
Call Transcript
Click to expand
Speaker 1
0.67s
Hello.
Speaker 0
0.89s
halo riddhiya.
Speaker 1
3.11s
Yeah?
Speaker 0
3.91s
yaar limel over here from i o.
Speaker 1
7.77s
from IO
Speaker 0
8.73s
ya ya.
Speaker 1
10.69s
Okay.
Speaker 0
11.39s
I connected with you earlier, so regarding a three sixty degree health checkup you enquired recently.
Speaker 1
11.57s
Connectivity
Speaker 1
18.19s
Can I call you in some time? I don't remember, but I'll just call you.
Speaker 0
22.01s
shure.