A
Customer None
Phone +919789123567
Rep Vimal
Team Health Advisory
Date 2026-02-10 14:13
Duration 15:20
Source None

Call History

7 attempts
Total Attempts7
First CallFeb 02, 2026
Last CallFeb 23, 2026
Total Talk Time38.6 min
Other RepsNivitha, Nivitha, Nivitha, Nivitha
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Technical Quality
8.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 7
Upsell Attempted Yes
Cross-sell Attempted Yes

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Moderate
Brand Sentiment Neutral/Inquisitive
Budget Sensitivity High
Readiness to Buy Warm
Decision Maker Joint
Lead Type b2c

Conversation Flow

Opening Type reference_previous
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 5
Pitch Start 15% into call
Pitch Approach Educational/Consultative
Closing Attempt Yes
Closing Technique appointment_setting
Call Ending follow_up_scheduled

Call Structure

Duration 15:20 (920s)
Primary Language English
Secondary Language Tamil
Code Switching High
Total Speaker Turns 145
Rep Words / Customer Words 1642 / 684
Rep Longest Monologue 62s
Customer Longest Monologue 24s
Silence Gaps (>2s) 4 (max 3.5s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence Low
Filler Words Moderate
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Price

Objections

2
Objection Category Raised By Handled Technique Quality
High Cost
it's a costly affair. so even though health importance-naa adhu adhula endha alavukku paakkanum.
price Customer Yes value stacking Good
Redundancy with Master Health Checkup
how it is different? Aennaa naan vandhu 1 lakh rupees selavu pannumbodhu ennannu detail-aa therinjukkanum illaiyaa?
competition Customer Yes technical differentiation Excellent

Products Discussed

4
Product Mentioned By Price Customer Reaction Context
aiwo 181 blood test Rep 18900.00 Interested Initial testing phase mentioned by previous rep.
aiwo 360 program Rep 110000.00 Skeptical Comprehensive one-day plan in Chennai including scans and epigenetic tests.
epigenetic test Rep 47500.00 Neutral Standalone test for biological age.
live long membership Rep -- Neutral Subscription-based model for long-term monitoring.

Key Moments

4
03:38
Farming Connection
Customer reveals farming background, creating a strong rapport peak.
07:00
Language Switch to Tamil
Rep switches to Tamil to explain Epigenetics, significantly increasing customer comprehension.
10:24
KMCH Comparison
Customer challenges the value proposition vs local hospital; rep successfully differentiates.
14:47
Saturday Commitment
Successful conversion to a scheduled follow-up despite initial scheduling conflicts.

Discovery Questions

3
Q1 What kind of consultation you are looking?
Q2 Sir Tamil okkala ungalukku?
Q3 Lungs-ukku edhaavadhu test vachirukkeengala?

Trust Signals

3
Sharing personal background
Asking for specific technical differences
Agreeing to save the rep's number

Enthusiasm Signals

2
Interest in 3D heart imaging
Interest in gut microbiome

Resistance Signals

3
Price objections
Comparison to cheaper hospital alternatives
Time constraints

Confusion Signals

2
Difference between basic and advanced testing
Package inclusions for the 1.10L price

Topics Discussed

Epigenetics Biological Age CTCA Scans Calcium Scoring Gut Microbiome VO2 Max Food Toxicity Longevity Package Pricing

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Explaining why he missed previous calls.
Discovery 2 neutral Connecting over farming and food quality.
Technical Pitch 3 neutral Questioning the high price vs standard hospital tests.
Closing 4 neutral Agrees to a Saturday follow-up.

Call Transcript

Click to expand
Source File +919789123567 10-2-2026, 2-13-15pm.mp3
Transcript +919789123567_10-2-2026,_2-13-15pm_transcript.json
Ingested 2026-03-01 11:21
Call ID #20572