A
Call Intelligence
None with Vimal — Feb 20, 2026 15:32
Deal Lost
Warm
Call History
8 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
40.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with None.
No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
8
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
Recognizes brand
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Influencer/Gatekeeper
Lead Type
follow_up
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:33 (34s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
11
Rep Words / Customer Words
58 / 54
Rep Longest Monologue
7s
Customer Longest Monologue
7s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Connectivity/Availability
sir traveler paarunnu ninaikkiren sir main adhanaala kooda call connect aayirukkaadhunnu ninaikkiren
|
logistics | Customer | Yes | channel pivot | Excellent |
Key Moments
200:07
Explanation of missed calls
Customer explains the 'Sir' is a traveler, which explains the 8 previous call attempts in CRM.
00:21
WhatsApp Agreement
The transition from voice to text is agreed upon, keeping the lead active despite travel.
Trust Signals
2
Willingness to receive WhatsApp message
Polite closing ('Thank you Madam')
Resistance Signals
1
Technical connectivity issues mentioned
Topics Discussed
Connectivity issues
WhatsApp communication
Travel status of the lead
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Explaining why the call wasn't connecting. |
| Closing | 2 | positive | Politely agreeing to receive information on WhatsApp. |
Call Transcript
Click to expand
Speaker 1
0.79s
Hello.
Speaker 0
1.21s
Hello
Speaker 1
1.89s
Aa, naan IOLa irundhu call panren. Sir call connect panna mudiyala Ma'am. Call panna eppavume engaged-aave irukku, illana connect aaga maattengala?
Speaker 0
7.75s
Aa sir enakku sir traveler paarunnu ninaikkiren sir main adhanaala kooda call connect aayirukkaadhunnu ninaikkiren.
Speaker 1
12.45s
Eppo availablea iruppaanga illa naan idha maadhiri ketturundhavudane kettu solla mudiyuma?
Speaker 0
18.31s
Aa sir, okay-nga sir, enakku oru WhatsApp mattum anuppi vidureengala?
Speaker 1
21.49s
Aa sari, naan ennenna details venaamo enakku oru WhatsApp mattum share pannunga.
Speaker 0
22.49s
Enakku oru WhatsApp mattum share pannunga, naan saarukku naan adhai share pannittu kooda naan avarkitta naan ennannu kettukkonga.
Speaker 1
28.07s
Aa saringa aa okay.
Speaker 0
30.17s
Saringa Ma'am Sir.
Speaker 0
32.81s
Thank you Madam.