A
Call Intelligence
None with Vimal — Feb 20, 2026 13:24
Deal Lost
Warm
Call History
8 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.0/10
Engagement
8.5/10
Conversion Probability
80.0%
Personalization
7.0/10
Technical Quality
0.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Package
Retreat Program
Calls Before Closure
8
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Influencer
Lead Type
other
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Start
15% into call
Pitch Approach
Logistical/Scheduling
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
0:45 (46s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
17
Rep Words / Customer Words
82 / 54
Rep Longest Monologue
10s
Customer Longest Monologue
10s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Decision Maker
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Need to confirm with husband/partner
Aa neenga aa sir kitte neenga confirm pannunga sir.
|
authority | Customer | Yes | acceptance and follow-up | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Positive | Enrollment for the upcoming March retreat. |
Key Moments
300:13
Enrollment Agreement
Customer explicitly says 'Enroll pannidalaam' (Let's enroll), indicating high intent.
00:24
Date Negotiation
Discussion of March 1st vs 2nd week and Saturday confirmation.
00:38
Decision Maker Deferral
Customer asks the agent to confirm with 'Sir', identifying the final hurdle to closing.
Trust Signals
2
Immediate recognition of the brand
Agreement to 'enroll' ('Enroll pannidalaam')
Enthusiasm Signals
2
Quick responses
Affirmative language ('Aamaanga sir')
Confusion Signals
1
Slight confusion on specific dates (March 1st week vs 2nd week)
Topics Discussed
Retreat Program
Enrollment
March Scheduling
Room Booking
Decision Maker Confirmation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Initial greeting and identification. |
| Middle | 2 | positive | Agreement to enroll and discussing dates. |
| Closing | 3 | neutral | Agreement to confirm with the decision maker. |
Call Transcript
Click to expand
Speaker 1
0.09s
Hello.
Speaker 0
0.33s
Hello Ma'am, KMC speaker-la pesureengala? Hello.
Speaker 1
2.15s
Hello
Speaker 1
3.47s
Sir aamanga sir.
Speaker 0
5.83s
Aa sir ma'am, naan IO-la irundhu call panrom ma'am, sir vandhu idhu pannirundhaanga illaiya IO-la irundhu retreat program-ku.
Speaker 1
12.09s
Sari pro okkalaam.
Speaker 0
13.33s
Enroll pannidalaam.
Speaker 1
13.89s
Aamaanga sir.
Speaker 0
15.49s
Aa
Speaker 0
16.27s
Aama, adhu March first week panra maadhiri irukku, March second okay-va? Sir available dhaan illaiya? Rooms adhellam book panniralaam illaiya?
Speaker 1
24.41s
March first weekla March second-ungalaanga sir? Saturday confirm pannureengalaanga sir? Aa sari naan pesureenga. Aamaa Saturday confirm pannikkureengalaanga sir?
Speaker 0
28.09s
Aamaa.
Speaker 0
30.21s
Aa sari naan pesuren.
Speaker 0
34.07s
Sari March ezhuvula irundhu sorry rendavula irundhu ezhuvula days varum naan ungalukku confirm pannuren.
Speaker 1
38.37s
Aa neenga aa sir kitte neenga confirm pannunga sir.
Speaker 0
41.63s
Aa sari okay-maa thank you.
Speaker 1
43.29s
Okay sir thank you sir thank you.