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Call Intelligence

None with Vimal — Jan 28, 2026 10:39

Deal Lost Warm
Customer None
Phone +919787742800
Rep Vimal
Team Sales
Date 2026-01-28 10:39
Duration 0:40
Source None

Call History

8 attempts
Total Attempts8
First CallJan 28, 2026
Last CallFeb 20, 2026
Total Talk Time3.3 min
Rep Performance
8.5/10
Pitch Effectiveness
7.0/10
Engagement
8.0/10
Conversion Probability
90.0%
Personalization
7.0/10
Technical Quality
6.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 8
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness High
Brand Sentiment Neutral/Positive
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Joint
Lead Type b2c

Conversation Flow

Opening Type reference_previous
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 1
Pitch Approach Operational coordination
Closing Attempt Yes
Closing Technique other
Call Ending natural_end

Call Structure

Duration 0:40 (41s)
Primary Language Tamil
Secondary Language English
Code Switching Low
Total Speaker Turns 16
Rep Words / Customer Words 84 / 145
Rep Longest Monologue 4s
Customer Longest Monologue 7s
Silence Gaps (>2s) 0 (max 1.0s)
Interruptions 2

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking No
Urgency Creation Moderate
Script Adherence Moderate
Filler Words High
Follow-Up Commitment Yes
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
master health checkup Customer -- Positive Discussing fasting requirements and appointment timing.

Key Moments

3
00:08
Fasting Requirement Mention
Crucial medical instruction for the validity of the test.
00:27
Payment Request
Agent moves to close the financial part of the transaction.
00:36
Receipt Sharing Agreement
Final confirmation of the sale/service booking.

Discovery Questions

1
Q1 Adhula sir andha location-la endha time available-aa iruppaanga?

Trust Signals

3
Willingness to transfer money
Sharing receipt
Following fasting instructions

Confusion Signals

1
Repetitive 'appo' words in transcript (likely STT error or stuttering)

Topics Discussed

Appointment Scheduling Fasting Instructions Payment Transfer Receipt Sharing

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Acknowledging the call.
Middle 2 neutral Discussing logistics and fasting.
Closing 3 positive Agreeing to send receipt and payment.

Call Transcript

Click to expand
Source File +919787742800 28-1-2026, 10-39-32am.mp3
Transcript +919787742800_28-1-2026,_10-39-32am_transcript.json
Ingested 2026-03-01 11:21
Call ID #20569