A
Call Intelligence
Revathi with Vimal — Jan 28, 2026 09:55
Deal Lost
Hot
Call History
8 attemptsRep Performance
8.5/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
95.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
8
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Influencer/Facilitator
Lead Type
inbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Transactional
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
1:17 (78s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
31
Rep Words / Customer Words
142 / 108
Rep Longest Monologue
10s
Customer Longest Monologue
8s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| health package (unspecified) | Rep | -- | Positive | Discussion regarding payment for Senthil sir's plan. |
Key Moments
300:11
Payment Confirmation
Customer confirms Senthil instructed her to pay this morning.
00:41
Documentation Agreement
Customer agrees to get the necessary forms signed by Senthil.
01:03
Payment Timeline
Customer commits to transferring funds within one hour of adding the beneficiary.
Trust Signals
2
Willingness to share WhatsApp
Commitment to get signatures from the principal
Enthusiasm Signals
1
Immediate timeline for payment (1 hour)
Confusion Signals
1
Minor confusion over rep's name (Vimal vs Nijamal)
Topics Discussed
Payment logistics
WhatsApp communication
Form filling and signatures
Beneficiary addition
Chennai visit in March
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Clear intent to pay. |
| Middle | 2 | neutral | Agreeing to fill forms and handle signatures. |
| Closing | 3 | neutral | Committing to a specific timeline for payment. |
Call Transcript
Click to expand
Speaker 0
0.27s
Hello.
Speaker 1
2.15s
Hello sir, good morning sir.
Speaker 0
4.17s
Good morning sir.
Speaker 1
4.33s
Sir Senthil sir officela irundhu call pannirukkeenga sir.
Speaker 0
7.65s
Aa sollunga.
Speaker 1
8.95s
Aa sir avar amount ungalukku anuppa solli sollirundhaaru.
Speaker 0
11.85s
Aamaa aamaa ma'am aamaa ma'am innaikku kaalaila panrennu sollirundhaaru enakku bank details venumaa illaiyaa QR venumaannu sollunga naan enakku bank
Speaker 1
15.59s
Aamaam.
Speaker 1
18.25s
Enakku bank ya sir idhu ennoda WhatsApp number dhaan enakku ungaloda account detail share pannidureengala
Speaker 0
21.71s
Okay okay.
Speaker 0
24.21s
Kandippa ma'am, naan ungalukku oru screenshot idhuvum anuppichu viduren, pay panra maadhiri UPI-la appuram account details-um anuppichu viduren. Once adhu pannitta udane enakku intimate pannunga, naan enga side-la irundhu naan idhu panniduren, sarigala? Okay.
Speaker 1
33.21s
Okaynga sir okaynga ungalukku sila details venumnaa.
Speaker 0
34.45s
Okay okay ungalukku sila details venumnaa sir, sila details naan sirukku WhatsAppla anuppichirukken, ungalukkum adhai anuppiduren, yenna adhu sir fill pannanum.
Speaker 1
41.13s
Aa enakku share pannunga sir, naan fill panni sirtta idhaan sign pannanum naan vaangi tharenga.
Speaker 0
42.33s
Hello
Speaker 0
44.97s
Aa sari okay, naan vandhu appo ungalukku ippo bank details anuppichu viduren, adhukkupadhu details check pannittu anuppichu viduren, ungalukku good name.
Speaker 1
49.29s
Okay
Speaker 1
51.57s
Sir ezhuthunga sir.
Speaker 0
52.43s
Revathi okay Revathinaa okay naan ungalukku
Speaker 1
54.31s
Sir neenga Vimal illainga.
Speaker 0
55.79s
Enu peru Nijamal, okay sir, so sir vandhu idhu maadhiri Chennaikku varennu sollirundhaanga March maasathula.
Speaker 1
57.67s
Okay sir okay.
Speaker 1
61.77s
Aa
Speaker 0
62.55s
Saringa.
Speaker 1
62.71s
Saringa saare.
Speaker 0
63.37s
Hello.
Speaker 1
63.99s
Okay sir naan vandhu enakku oru beneficiary add panna oru ondru hour mattum aagum naan ondru hourla ungalukku naan payment transfer panniruvom sir.
Speaker 0
69.29s
Neenga pannittu enakku intimate-aa pannunga, naan ungalukku follow pannikkiren sarigala.
Speaker 1
72.41s
Mala teacher.
Speaker 1
74.01s
Okay okaynga sir.
Speaker 0
75.15s
Aa okay thank you, thank younga sir thank you.
Speaker 1
76.43s
Thank you sir thank you.