A
Call Intelligence
None with Vimal — Feb 10, 2026 12:38
Deal Lost
Cold
Call History
1 attemptRep Performance
4.5/10
Pitch Effectiveness
2.0/10
Engagement
4.0/10
Conversion Probability
10.0%
Personalization
3.0/10
Technical Quality
2.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Average
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
43% into call
Pitch Approach
Service-oriented
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:17 (78s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
21
Rep Words / Customer Words
118 / 64
Rep Longest Monologue
14s
Customer Longest Monologue
15s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Recall/Intent
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of recall
I'm I'm I don't remember that I inquire or not.
|
source/authority | Customer | Yes | deflection/referral | Average |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Neutral | Describing the company's core offering in Chennai. |
| consultation | Rep | -- | Skeptical | Mentioned as a service based on health goals. |
Key Moments
200:49
Customer expresses lack of recall
Changes the dynamic of the call from a warm lead follow-up to a cold discovery.
01:05
Customer asks about courses
Identifies a potential mismatch between AIWO's current pitch and customer's actual intent.
Discovery Questions
2
Q1
what kind of consultation exactly you're looking for na?
Q2
what's your health goal or any health difficulty?
Resistance Signals
1
I don't remember that I inquire or not
Confusion Signals
2
from where is this?
No, this is a program, right?
Topics Discussed
Consultation
Wellness Program
Retreat
Educational Courses
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Friendly response to greeting. |
| Discovery | 2 | neutral | Does not recall the inquiry. |
| Closing | 3 | neutral | Accepts the follow-up from another team. |
Call Transcript
Click to expand
Speaker 1
0.31s
Hello.
Speaker 0
0.59s
halo. adhaan speaking with race.
Speaker 1
1.89s
Yes. Yes.
Speaker 0
3.79s
yaar is nimal over here from i o i health. how are you doing?
Speaker 1
7.73s
a i'm good. thank you.
Speaker 0
9.83s
thank you. ma'am. thank you. ma'am you are looking for consultation you are enquired for a consultation.
Speaker 1
17.77s
ya from where is this?
Speaker 0
19.63s
aduthu from i o health wellness and retreat program in chennai.
Speaker 1
25.09s
oke oke.
Speaker 0
26.19s
ya ya you mentioned that you're looking for a consultation. what kind of consultation exactly you're looking for na?
Speaker 1
32.61s
No, this is a program, right?
Speaker 0
34.89s
Yeah, it is a program. We do have consultation, multiple services we have in IO. So, what's your health goal or any health difficulty? Based upon that, we can help you and suggest you out the program or...
Speaker 0
47.59s
The consultation.
Speaker 1
49.43s
I'm I'm I don't remember that I inquire or not. I think I just wanted to join a course for for myself. It's something like that I think.
Speaker 0
64.73s
. You provide
Speaker 1
65.29s
You provide courses, right?
Speaker 0
67.35s
okay? ya maam. i will ask the concerned team to connect with you.
Speaker 1
71.91s
Okay.
Speaker 0
73.71s
okay.
Speaker 0
75.79s
Thank you.
Speaker 0
77.33s
Already.