A
Call Intelligence
jai with Vimal — Feb 21, 2026 11:00
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
3.0/10
Pitch Effectiveness
2.0/10
Engagement
4.0/10
Conversion Probability
40.0%
Personalization
3.0/10
Technical Quality
2.0/10
Active Alerts
3No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with jai.
No Close Attempt: Vimal
Vimal did not attempt to close on call with jai. Coaching opportunity.
Low Performance: Vimal
Vimal scored 3.0/10 on call with jai. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
b2c
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
45% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:51 (111s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
35
Rep Words / Customer Words
142 / 158
Rep Longest Monologue
12s
Customer Longest Monologue
17s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Communication
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Communication Barrier
i'm not able to understand what you are saying. You are like your voice is coming.
|
technical/communication | Customer | Yes | channel pivot | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Interested | The core offering the customer inquired about via Facebook. |
Key Moments
300:15
First Communication Breakdown
Customer explicitly states he cannot understand the rep, setting the tone for the rest of the call.
01:02
Customer Curiosity
Customer asks 'what do you do in that?', showing genuine interest despite the audio issues.
01:21
Pivot to WhatsApp
Customer takes control of the call to suggest a more effective communication channel.
Enthusiasm Signals
1
Asking 'what do you do in that?'
Resistance Signals
1
Repeatedly stating 'not able to understand what you are saying'
Confusion Signals
3
strictest plan of what?
vich program?
Retric.
Topics Discussed
7 Day Retreat
Chennai Leela Palace
Longevity
Reverse Aging
WhatsApp Follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Answering the call. |
| Discovery/Pitch | 2 | negative | Struggling to understand the rep's accent or audio quality. |
| Closing | 3 | neutral | Agreeing to move to WhatsApp to resolve communication barrier. |
Call Transcript
Click to expand
Speaker 0
0.19s
Hello.
Speaker 1
0.83s
halo, aam aar speaking with jay.
Speaker 0
3.25s
Hari.
Speaker 1
4.07s
jay vimal over here from i o i am a health mentor over here.
Speaker 0
8.37s
dis is notary gaal.
Speaker 1
9.93s
regarding the seven days plan for a retreat program which you enquired.
Speaker 0
15.85s
actually your voice is not like your voice is coming but i'm not able to understand what you are saying.
Speaker 1
22.25s
yaa sir kud yu hev mi naav? halo.
Speaker 0
24.79s
no, i can't hear you but not able to understand what you are saying.
Speaker 1
30.43s
yaa hello.
Speaker 0
30.63s
Hello.
Speaker 0
32.51s
ya ya tell me.
Speaker 1
33.65s
Yeah sir you enquired about the seven days plan with us.
Speaker 0
37.89s
strictest plan of what?
Speaker 1
39.49s
retreat program sir chennai. sorry. retreat program.
Speaker 0
41.27s
Sorry.
Speaker 0
43.89s
vich program?
Speaker 1
45.01s
retreat program.
Speaker 0
46.83s
Retric.
Speaker 1
47.91s
Ya.
Speaker 0
49.15s
what is that?
Speaker 1
50.69s
so wellness center, i o it's an wellness center, we have a seven days retreat program.
Speaker 0
56.45s
oke wellness program retreat program where it is?
Speaker 1
56.53s
Okay,
Speaker 1
60.17s
in chennai sir leela palace.
Speaker 0
62.55s
in chennai okay okay so like what do you do in that?
Speaker 1
63.79s
Okay.
Speaker 1
67.25s
ya sir, its completely seven days plan. okay. that is kind of body from your in and out.
Speaker 0
70.39s
Yeah.
Speaker 1
73.15s
So all the diagnostic and testing and we completely focus upon longevity.
Speaker 1
79.67s
and reverse aging.
Speaker 0
81.49s
Actually please don't mind us. Please don't think that I'm rude or something. If you can WhatsApp to me you know so I will read it I'm able to understand what you're saying I'm not able to understand. You are like your voice is coming. You if you WhatsApp me you know so I will be in a better position after reading then we can talk. Okay?
Speaker 1
98.93s
oke sir. ai hav vaat sab dyu.
Speaker 0
102.21s
ya please whatsapp me i will read it then we can talk okay then ya i will be in a better position to understand what you are saying.
Speaker 1
107.73s
oke sar oke.
Speaker 0
109.29s
okay okay bye.
Speaker 1
110.85s
Okay.