A
Call Intelligence
Deepak K. Vig with Vimal — Feb 17, 2026 16:53
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
40.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Vimal
Vimal did not attempt to close on call with Deepak K. Vig. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Deepak K. Vig.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi/English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:21 (21s)
Primary Language
Hindi
Secondary Language
English
Code Switching
High
Total Speaker Turns
8
Rep Words / Customer Words
24 / 38
Rep Longest Monologue
5s
Customer Longest Monologue
8s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy/At site
please call me after half an hour, I am at site
|
time | Customer | Yes | agreement/reschedule | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| wellness center services | Rep | -- | Neutral | Introduction of the company |
Key Moments
100:11
Customer deferral
Customer explicitly asks for a callback in 30 minutes, indicating he is interested but currently occupied.
Trust Signals
1
Customer recognized the brand name ('Aimo Wellness Center')
Resistance Signals
1
Time-based resistance ('please call me after half an hour')
Topics Discussed
Callback scheduling
Location (Chennai)
Company Identification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Middle | 2 | neutral | Explains he is at a site and cannot talk. |
| Closing | 3 | neutral | Requests a callback in 30 minutes. |
Call Transcript
Click to expand
Speaker 1
1.01s
Hello Deepak.
Speaker 0
2.75s
Haan ji
Speaker 1
3.51s
Deepak Vimal Oya Deepak from IGO Wellness Center Chennai.
Speaker 0
8.03s
Aimo Wellness Center.
Speaker 1
9.87s
Ya ya from Chennai.
Speaker 0
11.59s
Ya from Chennai, Chennai please call me after half an hour, I am at site, main aapko aadhe din ke baad I will call, I will talk after half an hour.
Speaker 1
19.31s
Okay sir okay thank you.
Speaker 0
20.63s
Ya