A
Call Intelligence
Dheeraj K Baid with Vimal — Feb 20, 2026 12:22
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
3.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
3.0/10
Technical Quality
2.0/10
Active Alerts
4No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Dheeraj K Baid.
Poor Objection Handling: Vimal
Vimal handled only 0% of 2 objections on call with Dheeraj K Baid.
No Close Attempt: Vimal
Vimal did not attempt to close on call with Dheeraj K Baid. Coaching opportunity.
Low Performance: Vimal
Vimal scored 3.0/10 on call with Dheeraj K Baid. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral/Dismissive
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Primary
Lead Type
b2c
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
10% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:37 (38s)
Primary Language
English
Code Switching
None
Total Speaker Turns
10
Rep Words / Customer Words
62 / 30
Rep Longest Monologue
9s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
No
Total Objections
2
Handled Successfully
0
Handling Rate
0%
Dominant Category
Lack of Interest
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
No interest
I have no interest for you.
|
lack of interest | Customer | No | persistence | Poor |
|
Accidental Lead
no no I was just maybe just searching and I put my number.
|
not a lead | Customer | No | acceptance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Negative | Initial pitch and explanation of the service. |
Key Moments
200:15
Immediate Rejection
The customer shuts down the sales attempt within 15 seconds.
00:31
Lead Source Clarification
Customer admits to 'just searching', indicating a low-intent/accidental lead.
Resistance Signals
2
Direct rejection of interest
Claiming the lead was accidental/casual searching
Confusion Signals
1
Customer asks 'services of work?' when rep mentions services.
Topics Discussed
7 Day Healthcation Program
Retreat Center in Chennai
Lead Source/Enquiry
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Answers the phone normally. |
| Pitch | 2 | negative | Immediately states 'I have no interest for you'. |
| Closing | 3 | neutral | Explains it was just a casual search and ends the call. |
Call Transcript
Click to expand
Speaker 1
0.61s
Hello.
Speaker 0
1.03s
hello, am i speaking with dheeraj?
Speaker 0
4.29s
Ya Dheeraj, very good morning. This is Vimal from IO, AIWO. Happy to see your interest in our seven day health station program. This program is beautiful.
Speaker 0
13.61s
Seven days health care program.
Speaker 1
15.93s
I have no interest for you.
Speaker 0
18.29s
but you are employed sir that sir is connected with you.
Speaker 0
22.47s
that service is connected with you, we have enquired for the services.
Speaker 1
26.41s
services of work.
Speaker 0
27.89s
for a education program. It's a retreat center in Chennai.
Speaker 1
31.49s
no no I was just maybe just searching and I put my number.
Speaker 0
35.91s
Okay.
Speaker 1
36.03s
Thank you. Thank you.